Job Title: Immigration Client Support Specialist
Job Responsibilities:
- Work closely with attorneys, case managers/paralegals, data & reporting, and other team members to coordinate quality assurance for overall immigration programs.
- Review caseload reports for paralegals and attorneys to ensure expected performance metrics are met for productivity and quality of work. This includes overseeing a wide range of nonimmigrant, immigrant, and PERM applications for employment-based immigration matters.
- Assist with caseload reassignments and setting of case priorities as necessary.
- Lead ongoing training initiatives for team members, acting as a team point of contact and knowledge resource to help answer questions and mentor junior team members.
- Assist with the triage and support of resolution of client case-related issues, escalating to the attorney management team as necessary.
- Review all reporting for the client(s).
- Drive client program improvement initiatives and collect and maintain immigration documentation to ensure accurate tracking for the case management system.
- Communicate extensively with the corporate client management team, human resources, talent acquisition, managers, and foreign national employees regarding procedural and case processing updates and issues.
- Provide timely updates to internal and external stakeholders, including ad hoc reports, project updates, or specific case updates.
- Stay abreast of new immigration law regulatory, procedural, and policy changes, and help keep the team updated with ongoing training.
- Lead and support other projects as necessary.
Education and Experience Information:
- Bachelor’s degree or equivalent experience.
- 8+ years of experience as a paralegal or in-house immigration specialist focused on high-volume business immigration.
- Strong knowledge and skills related to nonimmigrant, immigrant, and PERM processes.
- Strong training and mentoring skills.
- High attention to detail and issue spotting.
- Ability to ensure tasks are completed accurately and timely by others.
- Strong project management skills.
- Specific client experience is a plus.
- Proficiency in MS Suite of products including Outlook, Excel, and PowerPoint. Familiarity with PowerBI and INSZoom is a plus.
Salary Information:
- In accordance with the Washington Equal Pay and Opportunities Act, the expected salary range for this Washington position is between $96,000 and $144,000. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
Benefits:
- Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave.
- Affordable Health and Life Insurance including Dental & Vision coverage.
- Health Savings Account/Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses.
- Tuition Reimbursement.
- Employee Assistance Program.
