Law Firm
Los Angeles, CA
Legal Staff Information Technology in Los Angeles, CA
Legal Staff
Min 2 yrs required
No
Job Category
Technology & Information Services
Global Technology Support Analyst at Law Firm - Los Angeles, California
H1: Join Our Team as a Global Technology Support Analyst at Latham & Watkins in Los Angeles
H2: Work with a Leading Global Law Firm and Advance Your Career in Technology Support
About the Job:
- Location: Los Angeles, California
- Department: Technology & Information Services
- Work Arrangement: Hybrid (In-office and Remote)
- Position Type: Full-Time
- Job ID: 2025-3734
- Pay Range: USD $75, - USD $85, /Yr.
About Latham & Watkins:
- Global law firm consistently ranked among the top firms in the world
- Committed to hiring and developing the very best and brightest employees
- Driven by core values of respect, innovation, and collaboration
About the Role:
- Integral part of Latham’s Technology & Information Services team
- Responsible for providing technical support to lawyers, paralegals, and staff
- Operates 24/7 in the Global Technology Support Center (GTSC)
- Hybrid work schedule with in-office presence and flexible hours (7:00 am - 3:30 pm, Monday - Friday)
Responsibilities & Qualifications:
Responsibilities:
- First and second line support for various firm applications and systems
- Logging and tracking support requests in Service Management Toolset
- Incident Response Management for major incidents
- Remote access support for wireless connectivity, VPN, and VDI services
- Support for mobile collaboration using BlackBerry Work apps
- Protection and maintenance of highly sensitive and confidential information
Qualifications:
- Proficiency in MS Word, Excel, and PowerPoint
- High school diploma or equivalent, preferably Bachelor’s degree in Computer Science or Information Systems
- Microsoft certifications and ITIL v4 Foundation Certification preferred
- Minimum of two (2) years of experience in technical support
- Experience working within ITIL v3 or v4 Framework
Benefits & Additional Information:
- Generous total compensation package with bonuses awarded for individual and firm performance
- Comprehensive benefit program including healthcare, life and disability insurance, and 401k plan
- At least 11 paid holidays per year and a PTO program with 23 days accrued in the first year and increasing with tenure
- Well-being programs, professional development programs, and employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status, gender expression, marital status, or any other characteristic or condition protected by law. Qualified applicants with criminal histories will be considered in accordance with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Join our team and advance your career in technology support with a leading global law firm. Apply now to learn more!
May 08, 2025
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Apr 08, 2025
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