Job Title: Endpoint Engineer
Job Responsibilities:
- Serve as a subject matter expert on Desktop System and application deployments, acting as an escalation point for the technology services team and service desk.
- Create application install packages for Intune and Configuration Manager.
- Test integrated applications against the law firm's standard image, software compatibility, and related utilities, and hardware in the production environment.
- Lead the migration of desktop support services from SCCM to Microsoft Intune, including transitioning group policy management to Intune as part of initial project responsibilities.
- Automate software application deployments, manage enterprise-wide patching (desktops, laptops, Citrix), and develop/maintain law firm desktop images for all standard PC models.
- Document and maintain a standard software installation library, including preparation and deployment of application updates for law firm systems.
- Research, evaluate, and recommend software and hardware products to maintain a stable and consistent end-user environment.
- Participate in the assessment and review of products or program alternatives to make recommendations to management.
- Investigate system and application problems to identify the root causes, determine resolutions and execute corrective actions.
- Serve as a technical project lead to provide tasks and technical leadership, executing plans and implementing technical solutions to refresh supported systems.
- Interface directly with vendors and other members of IT to solve complex or unique issues.
- Stay abreast of new and existing law firm applications functionalities.
- Administer and manage Microsoft Group Policy across the organization.
- Oversee Microsoft Configuration Manager operations, including Intune, image deployment (Citrix/VDI), and application packaging.
- Manage information security for endpoints (computers and mobile devices), including hardware and software security patching, Applocker rules, Disk Encryption and keys, LAPS, Malware Protection, and Mobile Device Management (Intune).
- Assist with other special projects, tasks, and/or support as assigned.
Education and Experience:
- Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent experience required.
- Three or more years of experience providing technical software and hardware deployment is required.
- Prior legal industry experience is preferred.
- Microsoft Certification preferred.
Qualifications:
- Over 3 years of experience supporting Windows-based desktop systems in a technical support or endpoint engineering role.
- Proven experience in a technical customer service role within a hierarchical or structured IT organization.
- Advanced knowledge of Microsoft Windows 10/11 operating systems and Microsoft Office Suite.
- Strong software packaging expertise (MSI, MST, App-V, and related tools).
- Proficiency with Configuration Manager (version 2409 or higher) and Microsoft Intune for software deployment and device management.
- Working knowledge of Citrix XenApp/XenDesktop, virtualization technologies, and VDI management.
- Solid understanding of Active Directory, Group Policies, Windows Registry, DLL conflicts, network topologies, and remote support tools.
- Experience with standard imaging tools (Altiris Deployment, MDT, and Symantec Ghost).
- Excellent verbal and written communication skills; able to interact with all levels of legal and administrative personnel.
- Highly organized, detail-oriented, and able to multitask and prioritize tasks independently.
- Demonstrates discretion and good judgment, especially when handling sensitive or confidential law firm data.
Salary Information:
The law firm offers a competitive compensation and benefits package. The anticipated base salary range for this full-time role is $110,000 to $140,000 per year. Actual salary will depend upon a number of factors, including, but not limited to, relevant experience, job-related skills, qualifications, and location. The base salary range displayed on the job posting reflects the estimated range for new hire salaries for the position. The actual offered base salary will be determined by work location and additional factors, including, but not limited to, relevant experience, job-related skills, and qualifications. The pay range is subject to change at any time dependent on a variety of internal and external business factors.
