Job Title: Ebilling Specialist
Job Responsibilities:
As an eBilling Specialist at the law firm, you will be an integral part of a team comprised of support specialists within both Legal Support Services and Accounting teams. Your primary role is to provide effective, streamlined e-Billing support to billing attorneys and finance counterparts of the firm. Key responsibilities include:
- Performing a variety of duties to support the full eBilling cycle.
- Reviewing new eBilled matters and rates for submission to clients.
- Following up on open items and escalating issues as necessary.
- Fielding eBilling inquiries with a strong attention to detail.
- Gathering and submitting documentation required to onboard new eBilling clients, including the submission of the first invoice to ensure successful submission.
- Researching and resolving electronic billing rejections related to technical and format issues versus billing-related issues, and initiating troubleshooting support and escalations as needed.
- Maintaining client account assignments.
- Reviewing, updating, and documenting outside billing guidelines on assigned eBilled clients.
- Ensuring all tasks for assigned clients are entered in the billing and eBilling system in accordance with the firm's and client guidelines.
- Acting as a subject matter expert on assigned clients.
- Assisting the team with projects and e-bill tasks as needed.
- Updating restrictions on time entry according to guidelines in the time entry program (Intapp Terms).
- Tracking and resolving tickets assigned by the eBilling service desk on a daily basis, meeting service level agreements (SLAs).
- Managing workflow by developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
- Maintaining weekly updated notes on new matters and new implementations.
- Liaising with internal support teams to develop learning and experience for taking on more complex client assignments.
- Performing projects and other duties as assigned.
Education and Experience Information:
Minimum Education:
- High School Diploma
Preferred Education:
- Bachelor’s Degree in Accounting, Finance, or a similar field
Minimum Years of Experience:
- 3 years of prior experience in legal e-billing, law firm administration roles, or comparable professional service-oriented hourly billing, or formal training/certifications in legal back-office operations.
Desired Skills:
- Strong communication and interpersonal skills are required to interact with clients, billing timekeepers, and business professionals.
- Team-oriented with the ability to work effectively and collaboratively in a fast-paced environment.
- Accurate proofreading skills and strong attention to detail.
- Ability to work independently and manage time efficiently.
- Active listening skills to respond to positive and critical feedback.
- Adaptability to client needs and eagerness to develop and achieve scope and requirements for advanced roles and responsibilities.
- Proficiency in computer skills, particularly in Excel and accounting systems, Aderant, Billblast, and eBilling vendor sites is preferred.
Salary Information:
The expected hiring range for this position is - per hour, depending on the candidate’s geographic market location. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. Compensation is also dependent on factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. The law firm offers a comprehensive package of benefits, including medical/dental/vision insurance, and a 401(k) plan.
Additional Information:
- The position offers a hybrid work schedule and can be based in any of the law firm's . offices.
- The law firm is committed to excellence in representing clients and developing its people, with a culture that values bold, exceptional, collaborative, and supportive work.
- Physical demands of the role include sedentary work, requiring sitting most of the time, with occasional exertion of up to 10 pounds of force.
- The work environment may include a hybrid work arrangement comprised of remote and in-office work, subject to modification at the firm’s discretion.
- The position does not offer immigration sponsorship.
- The law firm is an equal opportunity employer, providing consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Applicants must apply directly online, and agency applications will not be considered. Reasonable accommodations can be made upon request for individuals with disabilities.
