Legal Staff Accounting/Finance in Tampa, FL

Law Firm

Tampa, FL

Legal Staff Accounting/Finance in Tampa, FL

Legal Staff

Min 3 yrs required

No

Job Title: Collection Manager

Job Responsibilities:
- Assign debt collectors their work schedules and ensure adherence
- Meet client and firm work standards
- Maintain adherence to firm and client compliance policies
- Train and ensure full knowledge of portfolio and audit procedures for collectors
- Ensure adherence to client criteria, including litigation, settlements, programs, working accounts, account closing, client recovery goals, remittance periods, and direct payments
- Meet client recovery goals set by the client or senior management
- Evaluate collectors monthly for performance and inform Vice President of Collections of any issues
- Track all payments and notify financial operations of any posting issues such as unavailable funds, debtor requests, etc.
- Monitor and track client portfolios for the unit
- Motivate collection staff and maintain a positive work environment
- Monitor and forward time off requests to Director for approval, review time records and schedule changes, ensuring coverage in the unit
- Comply with policies and procedures of the law firm
- Ensure compliance with FDCPA and state consumer protection laws
- Perform other duties as assigned

Education and Experience Information:
- Credit card collections experience
- Minimum three years of experience in call center management, preferred
- Knowledge of the FDCPA and state consumer protection laws
- Must be able to perform all collection duties
- Ability to work professionally and courteously with debtors, coworkers, and clients
- Effective decision-making skills
- Excellent coaching/mentoring skills
- Excellent interpersonal, oral, and written communication skills with attention to detail
- Knowledge of debt collection laws and regulations
- Ability to work in a fast-paced environment and multitask effectively
- Able to work efficiently on computerized systems

Physical Qualifications:
- Be able to lift five pounds or greater
- Be able to sit 90% of the workday at times
- Be able to bend at the waist and be mobile when needed
- Be able to read and comprehend position-specific documents and correspondence
- Be able to communicate in a common language with individuals or groups verbally and/or in writing
- Be able to travel occasionally when needed by the most efficient means of transportation
- Be able to operate a computer, phone, or equivalent device
- Be able to complete a minimum of a 40-hour flexible workweek schedule

Salary Information:
The base salary range for this position is $60,000-65,000 per year.

Additional Information:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

The law firm is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401K with match. No phone calls, No agencies, EOE, drug-free workplace.

Please review the Applicant Privacy Notice on the law firm's website. Each posted position will be active for a minimum of five business days during which time all qualified and eligible employees have the ability to apply.