Job Title:
Client Intelligence Manager (Hybrid)
Job Responsibilities:
The Client Intelligence Manager is primarily responsible for overseeing the development, deployment, process support, technical support, and ongoing enhancement of the law firm's lawyer-facing intelligence tools and platforms. This role involves supporting end-to-end dashboard and reporting services firmwide to enable lawyers and business professionals to make data-driven decisions and optimize operations. Key responsibilities include:
- Designing, developing, and maintaining the firm’s intelligence and analytics tools using advanced data visualization and automation capabilities.
- Sourcing, evaluating, selecting, and utilizing future enhancements to intelligence tools as technologies evolve.
- Executing and maintaining complex analyses for strategic firm initiatives, delivered as dashboards and AI-enabled solutions.
- Leading an analytics team to develop highly visual firm dashboards for business development information and operational needs.
- Collaborating with the Data Solutions Engineering team to design and deliver data pipelines across disparate data sources.
- Evaluating new data resources, technologies, and processes for teams throughout the firm.
- Developing and articulating use-cases with lawyers and operational professionals, assessing opportunities against the firm’s innovation strategies, and preparing recommendations to adopt and scale innovative solutions.
- Building cross-functional relationships with software engineers, solutions engineers, and other business stakeholders.
- Providing technical leadership and strategic direction to align intelligence initiatives with business objectives.
- Partnering with IT staff, vendors, and other third parties to address system-level technical issues, manage integrations, and implement upgrades and enhancements.
- Establishing best practices for analytics, data dashboard, and application design and development.
- Collaborating with governance and data stakeholders to establish standard metrics reporting and analyze data trends.
- Partnering with the firm’s PMO and Change Management teams to ensure platform adoption and ongoing enhancements.
- Developing standard configuration documentation and related guides for data consumers.
- Designing end-user training, onboarding, and user adoption programs and communications.
- Undertaking special projects and duties as assigned.
Education and Experience Information:
Required Qualifications & Education:
- Bachelor’s degree in a relevant field.
- At least 7 years of experience in a law firm, corporate legal department, or professional services environment, specifically within an intelligence function.
- Minimum of 3 years’ experience managing and leading intelligence teams.
- Proficiency in business intelligence, application development, and data visualization.
- Strong knowledge of the legal technology landscape, including trends, tools, and industry standards.
- Extensive experience with legal technology, workflow systems, legal project management, and practice management tools.
- Deep understanding of law firm structure, business practices, and practice-specific terminology.
- Experience with a broad array of legal practices including transactional, litigation, and regulatory.
- Familiarity with emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.
- Proficiency with MS Office and Power platform, especially for analyzing and communicating data-related concepts.
- Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions.
- Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.
- Initiative and creativity to develop unique and innovative approaches to address existing challenges and enhance lawyer productivity, client service, and overall fiscal health of the firm.
- Ability to manage multiple complex assignments with competing deadlines and priorities.
Preferred Qualifications & Education:
- Master’s degree or related coursework or certifications strongly preferred.
Physical Requirements:
- Ability to sit or stand for extended periods of time.
- Moderate or advanced keyboard usage.
Salary Information:
This position may be filled in Illinois, District of Columbia, or New York. The base salary ranges for this position are:
- Illinois: $128,000 - $191,400 per year
- District of Columbia: $139,000 - $208,800 per year
- New York City: $139,000 - $208,800 per year
Benefits:
The law firm offers a comprehensive benefits package, which includes:
- Medical (PPO and HDHPs), dental, and vision plans including coverage for domestic partners.
- Life and AD&D insurance.
- Short and long-term disability insurance.
- Tax-advantaged accounts for healthcare expenses, including FSAs and HSAs.
- FSAs for dependent care.
- Health advocacy services.
- Behavioral health and counseling resources for all family members.
- 401(k) and profit sharing.
- Pre-tax transit and parking program.
- Backup dependent care.
- Senior care planning support.
- Resources for individuals with developmental disabilities and their caregivers.
- Paid holidays and other paid time off, including paid leave for new parents.
Equal Opportunity Statement:
The law firm is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other factor prohibited by law.
Privacy Notice:
Personal Information collected from applicants will be used for processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. The law firm may collect further information if you consent to a background check, including criminal background, employment, and certifications.
