Job Title: Research Services Manager
Job Responsibilities:
- Assure successful management of staffing and scheduling needs of the Research Services Team.
- Develop and administer performance expectations and standard workflow processes.
- Monitor and administer research request assignments received through Quest, the research request tracking system; supervise complex research assignments; provide resource and research strategy recommendations; perform quality control oversight of work product, ensuring consistency in responses and timeliness of service delivery.
- Identify opportunities for professional growth, facilitate skills development, and provide mentorship for Research Services team members.
- Generate and present regular reports on research activities, including metrics on service delivery and client satisfaction.
- Collaborate with Research Services management team to identify and implement best practices in legal research to enhance service delivery and efficiency.
- Work collaboratively with other teams in the Knowledge Management & Innovation Department in support of the department’s mission and goals.
- Effectively lead and communicate, delivering high-quality research solutions with exemplary customer service.
- Ensure that all research activities comply with firm policies, legal requirements, and industry best practices.
- Remain current on technological enhancements that contribute toward providing sophisticated research services; participate in testing, evaluating, and selecting new research tools and advise on the cancellation or reduction of existing tools; offer consistent training and updates to the team on new product developments and enhancements.
- Participate in professional associations, actively engage in professional programs and events, and encourage participation by Research Services Team.
- Promote and uphold the highest professional and customer service standards.
- Maintain confidential information.
- Travel may be required; work occasionally may require after hours and weekend coverage to perform the essential duties of the position.
Knowledge, Skills and Abilities:
- Extensive knowledge of legal research tools, databases, and methodologies.
- Strong legal research skills, including proficiency in using legal research databases and tools.
- Knowledge and expertise with generative AI solutions, both general and legal research related.
- Excellent written and verbal communication skills.
- Proven leadership and team management skills.
- Strong analytical and problem-solving abilities.
- High level of integrity and professionalism.
- Strong attention to detail and commitment to accuracy.
- Proactive and resourceful in addressing challenges.
- Ability to work independently and collaboratively as part of a team.
- Strong interpersonal skills and the ability and commitment to work collaboratively with colleagues, clients, and stakeholders to achieve common goals and high-quality results, fostering a positive team environment within a large law firm environment.
- Positive approach to team collaboration and goodwill ambassador for the Knowledge Management and Innovation department when working with attorneys and other firm administrative departments.
- Substantive knowledge of the law and legal bibliography.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and legal research software.
Education and Experience:
- Master’s degree in Library Science, Information Science, or any equivalent combination of training, education, and experience that demonstrates the ability to perform the duties of the position.
- Minimum seven (7) years of experience in legal research.
- Minimum three (3) years in a leadership or management role.
Salary Information:
Compensation is dependent on several factors, such as position, location, education, training, and/or experience. Hiring Salary Range: $150, - $170,
