Legal Staff Paralegal in San Angelo, TX

Government

San Angelo, TX

Legal Staff Paralegal in San Angelo, TX

Legal Staff

Min 1 yrs required

No

Job Title: Early Assistance Advocate for Injured Employees (Ombudsman I)

Job Responsibilities:
The Early Assistance Advocate for Injured Employees (Ombudsman I) plays a crucial role in advocating, assisting, and educating injured employees within the Texas workers' compensation system. The primary duties include:

- Assisting injured employees one-on-one by answering questions and reviewing claims for medical and income benefits.
- Studying and analyzing the background of each claim to gather and evaluate information, including medical records and letters from doctors.
- Preparing and responding to requests for Designated Doctor examinations and implementing strategies to resolve claims early.
- Reporting and referring complaints, tracking claim status, and providing updates to injured employees.
- Educating injured employees about the workers’ compensation dispute process and relevant laws and rules.
- Assembling evidence, such as medical records and causation letters, for insurance carrier determinations or benefit proceedings.
- Contacting insurance carriers and medical providers to identify and resolve disputes.
- Assisting with referrals to social services with other state agencies and providing help in filing claims.
- Documenting customer interactions in the computer system and answering general customer service questions.
- Performing other duties as assigned.

Education and Experience Information:
- .
- One year of experience in claims management, insurance, casework, healthcare, social work, law office (paralegal/legal assistant), or workers’ compensation. Education and relevant experience may be substituted for one another on a year-for-year basis.

The position requires knowledge of:
- Microsoft Word, Excel, and Outlook.

Demonstrated skills required:
- Assisting the public, conflict resolution, problem-solving, report writing, and records maintenance.
- Interpreting and explaining laws and regulations, data entry, and retrieval.
- Customer service and use of correct grammar, punctuation, and spelling.

Demonstrated abilities required:
- Managing multiple, competing priorities.
- Establishing and maintaining effective working relationships with injured employees and staff.
- Communicating effectively both verbally and in writing with all levels of employees and the public.

Salary Information:
- Salary (Pay Basis): $3, monthly.

Additional Information:
- The position involves moderate supervision with limited latitude for the use of initiative and independent judgment.
- Regular attendance is an essential function of every job at the **Members Only**.
- Travel is required up to 25% of the time.
- The position is exempt from overtime status.

Employment Preferences:
- Preference is given to former foster youth and individuals with military employment backgrounds, as per relevant Texas government codes and Senate Bill 1376.
- Required documentation must be submitted with applications to receive military employment preference.

Equal Employment Opportunity:
- The **Members Only** does not discriminate based on race, color, national origin, gender, religion, age, or disability.
- Requests for reasonable accommodation during the application process should be directed to the specified email address.

How to Apply:
- Applications must include complete job histories, including job title, dates of employment, employer's name, manager’s name, and a description of duties.
- Criminal background checks will be conducted on all final candidates.