Legal Staff Information Technology in Chattanooga, TN

Law Firm

Chattanooga, TN

Legal Staff Information Technology in Chattanooga, TN

Legal Staff

2-3 yrs required

No

Client Data Specialist

Job Responsibilities

The Client Data Specialist at the law firm is primarily tasked with the entry and management of client, matter, and timekeeper data within the firm's software applications. This role is pivotal in acting as a liaison between internal and external clients to ensure optimal client service, satisfaction, and retention. The Specialist is responsible for interpreting and communicating client objectives internally to ensure high levels of client satisfaction by delivering first-class service and quality data. Key responsibilities include:

- Ensuring data integrity in 3E, Case Management, and Intapp Open systems.
- Synchronizing and maintaining data flow between these systems.
- Corresponding with attorneys and designated client contacts as necessary.
- Preparing new client/matter reports for firm-wide distribution.
- Coordinating the entry of firm-wide client, matter, timekeeper, and user access information into 3E.
- Maintaining client and matter information in the 3E database, including updating billing information, managing rate tables, recording name changes, updating attorney designation changes, updating matter status, and editing other 3E fields as requested.
- Coordinating entry of client case information into the client case management system.
- Following up with firm personnel regarding clients and matters.
- Assisting with client development projects related to financial systems.
- Conducting training and providing support to the legal support team on the firm's intake system.
- Reviewing, analyzing, and summarizing Outside Counsel Guidelines to set 3E accordingly for client compliance.
- Serving as a liaison with Accounting, Conflicts, and Information Governance teams to maintain efficiency and accuracy in the exchange of information utilized and maintained in client, matter, and timekeeper profiles and other area systems.
- Escalating issues/problems to firm leadership that prevent or hinder the delivery of high-quality support to clients.
- Participating in special projects as assigned.
- Performing other duties as assigned.

Education and Experience Information

The position requires a high school diploma or GED, with a 2-year degree preferred. Applicants should have 2-3 years of relevant experience, preferably in a law firm environment. Proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel, is also required.

Salary Information

Compensation for the Client Data Specialist position is commensurate with skill and experience, with exact compensation varying based on location, skills, experience, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are:

- State of California: $53,000 - $102,000
- State of Colorado: $49,000 - $88,000
- State of Illinois: $48,000 - $94,000
- State of Massachusetts: $53,000 - $102,000
- State of Maryland: $52,000 - $78,000
- State of Minnesota: $53,000 - $88,000
- Jersey City, NJ: $58,000 - $105,000
- State of New York: $50,000 - $107,000
- State of Washington: $52,000 - $98,000
- Washington, .: $69,000 - $101,000

These salaries do not include a discretionary bonus, which is non-guaranteed and dependent upon individual and firm performance. Full-time employees receive benefits including medical and dental coverage, life insurance, short-term and long-term disability insurance, a pre-tax flexible spending account for certain medical and dependent care expenses, an employee assistance program, Paid Time Off, paid holidays, and participation in a retirement plan program after meeting eligibility requirements.

Additional Information

Applicants are encouraged to include a cover letter and resume when applying. The law firm is an Equal Opportunity Employer and notifies applicants of their rights under federal employment laws. The firm is committed to fostering a diverse, equitable, and inclusive team culture and encourages applicants from diverse backgrounds and experiences.