Legal Staff Information Technology in Cleveland, OH

Law Firm

Cleveland, OH

Legal Staff Information Technology in Cleveland, OH

Legal Staff

Min 10 yrs required

No

Job Title: Engineer, Systems (ServiceNow) – Information Technology (IT)

Job Responsibilities:
The IT Systems Engineer plays a crucial role within the law firm's Information Technology department, specializing in the support and enhancement of the ServiceNow platform. This position involves collaborating with various technology teams and departments to design, implement, and maintain workflow and service management solutions. The primary objective is to enhance the performance of technology services provided to the law firm. Key responsibilities include:

- Configuring and maintaining the ServiceNow platform to ensure its optimal performance.
- Collaborating with team members to establish standards and best practices for junior team members.
- Leading the design of systems integrations and corresponding processes.
- Coding features and scripting automated tasks to improve system efficiency.
- Ensuring the efficient and effective delivery of IT services and support through proper function and integration of related systems.
- Providing guidance and training to junior team members.
- Engaging in complex troubleshooting of issues related to IT systems.

Education and Experience Information:

- A Bachelor’s degree in information systems, computer engineering, computer science, or equivalent experience is required.
- A minimum of ten (10) years of work experience in the Information Technology field, focusing on support, development, architecture, and design of IT systems.
- At least five (5) years of experience in a technical support role.
- A minimum of five (5) years of experience specifically supporting the IT Service Management (ITSM) module of the ServiceNow platform.
- At least two (2) years of work experience in an engineering role focused on ServiceNow products.
- A deep understanding of the ServiceNow platform is essential.
- The ability to create and maintain comprehensive documentation is necessary.
- Experience in providing guidance and training to junior team members is required.
- Proficiency in complex troubleshooting of issues with intricate systems is needed.
- The ability to travel domestically and internationally as needed, though the necessity for travel is minimal.

Salary Information:
The text does not provide specific salary information for the position of Engineer, Systems (ServiceNow) at the law firm.