Job Title:
Ebilling Specialist
Job Responsibilities:
- Perform a variety of duties to support the full eBilling cycle.
- Review new eBilled matters and rates to be submitted to the client.
- Follow up on open items frequently until resolution; escalate as necessary.
- Field eBilling inquiries.
- Gather and submit documentation required to onboard new eBilling clients; including submitting the first invoice to ensure a successful submission.
- Research and resolve electronic billing rejections on technical and format issues versus billing-related issues. Initiate troubleshooting support and escalations.
- Maintain client account assignments.
- Review, update and document outside billing guidelines on assigned eBilled clients.
- Ensure all tasks for assigned clients are entered in billing and eBilling system in accordance with the firm's and client guidelines.
- Act as a subject matter expert on assigned clients.
- Assist team with projects and/or when needed on e-bill tasks.
- Update restrictions on time entry according to guidelines in time entry program (Intapp Terms).
- Track and resolve tickets assigned by the eBilling service desk daily, meeting SLAs.
- Manage workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
- Maintain weekly updated notes on new matters and new implementations.
- Liaise with internal support teams to develop learning and experience for taking on more complex client assignments.
- Projects and other duties as assigned.
Education and Experience Information:
Minimum Education:
- High School Diploma
Preferred Education:
- Bachelor’s Degree in Accounting, Finance or similar field
Minimum Years of Experience:
- 3 years of prior experience in legal e-billing, in law firm administration roles, or comparable professional service-oriented hourly billing, or formal training/certifications in legal back-office operations
Desired Skills:
- Strong communication and interpersonal skills required to interact with clients, billing timekeepers, and business professionals.
- Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment.
- Must be an accurate proofreader and have strong attention to detail.
- Ability to work independently and manage time efficiently.
- Strong computer skills including proficiency in Excel and accounting systems, Aderant, Billblast, and eBilling vendor sites preferred.
Salary Information:
The firm's expected hiring range for this position is - per hour depending on the candidate’s geographic market location. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. A comprehensive package of benefits is offered, including medical/dental/vision insurance, and 401(k).
Work Environment:
The position offers a hybrid work arrangement comprised of remote and in-office work, which will be determined in coordination with the hiring manager or supervisor and may be modified at the firm's discretion in the future.
Physical Demands:
Sedentary work is involved, requiring exertion of up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, with walking and standing required only occasionally.
Legal Terminology:
- The position requires compliance with all firm policies and practices.
- The job description may be modified at the firm's discretion at any time, and it does not change the at-will nature of employment.
- No immigration sponsorship is available for this position.
- The law firm is an equal opportunity employer, providing consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Application Process:
Applicants must apply directly online.
Accommodation:
Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.
Agency applications will not be considered.
