Case Operations Manager in Tavares, FL

Law Firm

Tavares, FL

Case Operations Manager in Tavares, FL

Law Firm Non Legal Department

Min 3 yrs required

No

Job Title: Case Operations Manager

Job Responsibilities:

- Oversee all case operations, including the development, implementation, and adoption of tools and processes necessary for case teams to efficiently work on client cases.
- Collaborate with Legal Leadership to manage the timeline, pace, and scope of case work against deadlines.
- Own inventory reporting to provide transparency into case work status, evaluate performance, and identify opportunities for operational improvement.
- Partner with Product, Legal, Marketing, Business Operations, and third-party vendors to troubleshoot obstacles and devise creative solutions to challenges faced by case teams.
- Develop communication programs to deliver a world-class client experience, which includes designing tailored outreach plans and organizing group events in person or online.
- Monitor the efficacy of all inbound and outbound client communications, across Case Staff, third-party vendors, and email marketing, to drive client engagement.
- Oversee staffing needs as well as the training and onboarding of new case team members.

Education and Experience Information:

- A minimum of 3 years of work experience in management consulting, business operations, or operations management roles.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills, with experience in delivering data-driven recommendations.
- Comfort working autonomously in a fast-paced environment across multiple high-priority projects.

Bonus Points:

- Prior knowledge of the legal world, especially personal injury law firms.
- Prior experience with Salesforce.
- Experience in startup or high-growth companies, indicating an inclination to get things done.

Salary Information:

- No specific salary information is provided in the text.

Benefits:

**Members Only** offers an excellent benefits package for full-time employees, which includes:

- Medical and dental insurance.
- 401(k) plan.
- Paid time off and paid holidays.

Equal Opportunity Statement:

**Members Only** provides equal employment opportunities to all employees and applicants for employment. The firm prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the . If E-Verify cannot confirm your authorization to work, the employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before taking any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Privacy Policy:

For more information, refer to the law firm's privacy policy.