Case Operations Manager in Minneapolis, MN

Law Firm

Minneapolis, MN

Case Operations Manager in Minneapolis, MN

Law Firm Non Legal Department

Min 3 yrs required

No

Job Title
Case Operations Manager, Complex Litigation

Job Responsibilities
The Case Operations Manager is responsible for overseeing all case operations within the law firm's Complex Litigation practice. This role involves developing, implementing, and driving the adoption of tools and processes necessary for case teams to efficiently work on client cases from sign-up to settlement. Key responsibilities include:

- Collaborating with Legal Leadership to manage the timeline, pace, and scope of case work against deadlines
- Owning inventory reporting to provide transparency into the status of case work, evaluate performance, and identify opportunities for operational improvement
- Partnering with Product, Legal, Marketing, Business Operations, and third-party vendors to troubleshoot obstacles and devise creative solutions
- Developing communication programs to ensure a world-class client experience through tailored outreach plans and organizing group events
- Monitoring the efficacy of all inbound and outbound client communications to drive client engagement
- Overseeing staffing needs, training, and onboarding of new case team members

Education and Experience Information
The ideal candidate for the Case Operations Manager position should have:

- 3+ years of work experience in management consulting, business operations, or an operations management role
- Excellent problem-solving and structured thinking skills
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans
- Advanced analytical skills with experience in delivering data-driven recommendations
- Comfort in working autonomously in a fast-paced environment across multiple high-priority projects

Bonus Points:
- Prior knowledge of the legal world, especially personal injury law firms
- Experience with Salesforce
- Experience in a startup or high-growth company environment

Salary Information
The text does not provide specific salary information for the Case Operations Manager position.

Benefits
The law firm offers an excellent benefits package for full-time employees, including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.

Equal Opportunity Statement
The law firm is committed to providing equal employment opportunities to all employees and applicants for employment. The firm prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify
The employer participates in E-Verify and will provide the federal government with Form I-9 information to confirm that candidates are authorized to work in the . If E-Verify cannot confirm authorization, the employer is required to provide written instructions and an opportunity for the candidate to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before taking any action, including termination of employment. Employers can only use E-Verify once a job offer has been accepted and the I-9 Form is completed.