Job Title: Claims Manager, Construction
Job Responsibilities:
The Claims Manager in the construction department plays a significant role by managing a team of Senior Claims Examiners and Claims Examiners II. The key responsibilities of this role include handling a variety of low to moderately high exposure construction defect and construction property damage liability primary and excess claims. The Claims Manager will report to the Director of Construction Claims and be responsible for conveying the organization’s objectives and priorities to the staff while measuring progress towards stated goals. Specific duties include:
- Confirming coverage of claims by reviewing policies and documents submitted in support of claims.
- Directing and monitoring assignments of new loss activity for construction defect and construction property damage liability claims.
- Reviewing and approving correspondence and reports, including coverage position letters and Large Loss Reports.
- Reviewing and approving reserves and settlements beyond the authority of the handling specialist.
- Making recommendations concerning reserve changes to the Director or Senior Management.
- Participating in the review and discussion of large loss activity in the construction book with interested stakeholders such as Underwriting, Actuarial, and Executive Management.
- Ensuring that the team adheres to Fair Claims Practices regulations and internal performance objectives.
- Assessing and evaluating individual specialist and team performance, providing feedback, and developing training needs.
- Preparing and distributing reports by collecting and summarizing information.
- Assisting in the preparation of budgets, evaluating expenses, and assessing resource needs.
- Fostering and encouraging strong relationships with internal stakeholders like Underwriting and Actuarial.
- Promoting and enhancing strong relationships with customers and channel partners.
- Participating in special projects as requested.
- Traveling to other claim offices, mediations, trials, and conferences as required.
Education and Experience Information:
The position requires a Bachelor's degree or equivalent work experience, with a JD, advanced degree, or focused technical degree considered a plus. Candidates must have or be eligible to receive a claims adjuster license and should have successfully achieved industry designations such as INS, IEA, AIC, ARM, SCLA, CPCU, or completed I-Lead or other management training.
Qualifications include a minimum of 10 years of claims handling experience or an equivalent combination of education and experience. Successful completion of 5 years as a Senior Claims Specialist or Executive Claims Specialist is a plus. The candidate should possess excellent written and oral communication skills, strong analytical and problem-solving skills, strong organization and time management skills, and the ability to deliver outstanding customer service. Intermediate skills in Microsoft Office products (Excel, Outlook, PowerPoint, Word) and the ability to work in a team environment are also necessary. A strong desire for continuous improvement is essential.
Salary Information:
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position ranges from $90,500 to $150,900, with a 25% bonus potential.
Additional Information:
The company offers hybrid working schedules of 3 days in the office and 2 days remote. US Work Authorization is required, and the company does not provide visa sponsorship for this position now or in the future. The company is a Fortune 500 entity with over 60 offices in more than 20 countries, serving as a holding company for insurance, reinsurance, specialist advisory, and investment operations worldwide.
The company emphasizes its commitment to supporting employees in living their lives to the fullest at home and at work, offering competitive benefit programs that meet diverse and changing environments. Full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance. The company also offers a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, floating holidays, and parental leave.
The company is aware of employment-related scams and advises that all legitimate job postings will be on its official careers page, and all legitimate communications will come from company email addresses. The company is an equal opportunity employer and does not discriminate on the basis of any protected characteristic. Accommodations are available through the application process upon request.
