Legal Staff Paralegal in El Paso, TX

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Government

El Paso, TX

Legal Staff Paralegal in El Paso, TX

Legal Staff

Min 1 yrs required

No

Job Title: Early Assistance Advocate for Injured Employees (Ombudsman I)

Job Responsibilities:
An Early Assistance Advocate (Ombudsman I) at the **Members Only** (OIEC) is responsible for working with senior Ombudsmen to advocate, assist, and educate injured employees in Texas. The primary duties include:

- Utilizing early intervention strategies to assist injured employees before hearings.
- Assisting injured employees one-on-one and answering their questions.
- Reviewing claims for medical and income benefits.
- Studying and analyzing the background of each claim.
- Gathering and evaluating information, including medical records and letters from doctors.
- Preparing and responding to requests for Designated Doctor examinations.
- Evaluating and implementing strategies for early claim resolution.
- Reporting and referring complaints.
- Tracking and providing information on claim status.
- Educating injured employees about the workers’ compensation dispute process and laws/rules.
- Assembling evidence needed for insurance carrier determinations and/or benefit proceedings.
- Contacting insurance carriers and medical providers to identify and resolve disputes.
- Assisting with referrals to social services with other state agencies.
- Providing assistance in filing claims and obtaining supporting documentation from doctors.
- Routinely contacting injured employees to provide status updates and discuss upcoming events.
- Documenting customer contact in the computer system.
- Answering general customer service questions.
- Performing other assigned duties.

Education and Experience Information:
- Graduation from an accredited four-year college or university.
- One year of experience in claims management, insurance, casework, healthcare, social work, law office (paralegal/legal assistant), or workers’ compensation. Education and relevant experience may be substituted for one another on a year-for-year basis.

The position requires knowledge of:
- Microsoft Word, Excel, and Outlook.

The position requires demonstrated skills in:
- Assisting the public.
- Conflict resolution.
- Handling and solving problems.
- Report writing and records maintenance principles and practices.
- Interpreting and explaining laws and regulations.
- Data entry and retrieval.
- Customer service.
- Use of correct grammar, punctuation, and spelling.

The position requires the demonstrated ability to:
- Manage multiple, competing priorities.
- Establish and maintain effective working relationships with a variety of individuals and groups, including injured employees and fellow staff members.
- Communicate effectively both verbally and in writing with all levels of employees and the public.

Salary Information:
- Salary (Pay Basis): $3, monthly.

Additional Details:
- Employee Status: Regular
- Schedule: Full-time, with standard hours of per week.
- Travel: Yes, 25% of the time.
- State Job Code: 3660
- Salary Admin Plan: B
- Grade: 17
- Number of Openings: 2
- Overtime Status: Exempt

Benefits of Working at OIEC:
- 96 hours of accrued vacation per year.
- 96 hours of accrued sick leave per year.
- 20+ holidays every year.
- Career advancement opportunities.
- Free parking.
- Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays the other 50%).

Application Process:
Applicants must submit complete job histories, including job titles, dates of employment, name of employer, manager’s name, and phone number, along with a description of duties performed. Applications missing this information may be rejected. Criminal background checks will be conducted on all final candidates.

Equal Employment Opportunity:
OIEC does not discriminate on the basis of race, color, national origin, gender, religion, age, or disability in employment or services. Requests for reasonable accommodation during the application process should be directed to OIEC.

Employment Preferences:
- Former Foster Youth Preference: Individuals under the permanent managing conservatorship of the Department of Family and Protective Services on the day before their 18th birthday are entitled to preference in employment with a state agency over other applicants without greater qualifications.
- Military Employment Preference: State agencies are required to give military employment preference in employment and retention, with specific documentation needed to receive this preference.

Military Occupational Specialty (MOS) codes applicable to this position may include, but are not limited to: 27A, 250X, LGL10, 4421, 4402, 4430, 51JX, 92J0.

Jul 15, 2025
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