Legal Staff Information Technology in Washington, DC

Law Firm

Washington, DC

Legal Staff Information Technology in Washington, DC

Legal Staff

7-10 yrs required

No

Job Title: Senior Manager, Application Support

Job Responsibilities:

Strategic Planning:
- Collaborate with the Enterprise Applications leadership team and IT architects to define the vision, strategy, and roadmap for the firm's Application Platforms.
- Create and manage scorecards for the department's managed applications and systems, ensuring continuous improvement and alignment with business objectives.
- Develop data-driven strategies to enhance operations, improve decision-making, optimize solutions, and boost business efficiency.
- Enhance the firm's infrastructure/solutions to be cloud-first, modern, flexible, highly available, and of industry-leading quality.
- Coordinate with various teams to ensure solutions are forward-thinking and implemented with a focus on future needs.
- Collaborate with IT Architects to enforce data governance, security, privacy protocols, and operational/firm design standards.

Leading Collaboration and Cross-Functional Platform Design:
- Manage requirements gathering process; collect, review, analyze, evaluate, estimate, prioritize, and document business requirements.
- Design and implement solutions that can be operationalized at scale, enabling other teams and departments to leverage them effectively.
- Ensure solutions are practical, cost-effective, and easy to integrate into daily business operations.
- Collaborate with various managers and support teams to enhance and improve changes to solutions and support processes.
- Support the team in incorporating AI and automation to automate legal processes and improve department efficiency.
- Convey complex application and integration concepts to non-technical stakeholders clearly.
- Act as the main liaison between business units and other technical teams to align solution strategies with enterprise goals.

Firm Applications and Integrations Ownership:
- Act as the technical owner of solutions, developing supporting teams, structures, and processes adhering to industry security and vendor best practices.
- Advocate for solutions prioritizing system stability, reliability, and scalability, aligned with the firm's goals.
- Develop, implement, and refine Key Performance Indicators (KPIs) for managed applications and systems.
- Manage vendor relationships, ensuring partnerships align with the firm's strategic goals.
- Oversee platform designs to create a unified ecosystem and user experience.
- Enforce the firm’s application and security policies by designing compliant systems and procedures.
- Encourage the development of automated processes to reduce day-to-day maintenance.

Management and Leadership:
- Promote a culture of collaboration, innovation, adherence to enterprise processes, and focus on achieving results.
- Participate in the change control process, reviewing and approving solution design, engineering, and code.
- Define team roles and responsibilities, ensuring alignment with organizational objectives.
- Recruit, train, and mentor a diverse applications and integrations engineering team.
- Serve as a direct supervisor, offering mentoring, technical and social guidance, and managerial feedback.
- Encourage career advancement through training, professional development, and participation in seminars.
- Report metrics, update project statuses, create work plans, assign tasks, and manage incident and request queues.
- Supervise daily activities of direct reports, ensuring adherence to policies and managing staffing coverage.
- Participate in hiring processes, performance evaluations, counseling sessions, providing feedback, and other employee lifecycle events.

Education and Experience Information:
- . in Computer Science or equivalent education/experience.
- Ability to multi-task, lead and mentor engineers/developers, work under pressure, and handle interruptions.
- Effective communication skills, both verbally and in writing.
- A minimum of 7 years of relevant people supervision and experience leading a team of 4 or more persons.
- A minimum of 10 years of demonstrated application support and administration, code/workflow development and support, or related experience.
- Experience in managing relationships, projects, and/or outsourcing with vendors.
- Knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite, Microsoft IIS, Azure Application Fabric, Microsoft Power Automate, Microsoft SharePoint, Active Directory Federated Services (ADFS), Azure Active Directory or Active Directory.
- A minimum of 8+ years working with multitier architecture applications or developed solutions leveraging high availability technologies.

Salary Information:
Not provided in the text.

Benefits:
- Medical/Prescription Drug Coverage (including a Health Savings Account feature)
- Back-up Child/Elder Care and caregiving concierge
- Dental Insurance
- Wellness Program
- Vision Insurance
- Pre-tax Commuting Benefits
- 401(k) Retirement Plan and Profit Sharing
- Business Travel Accident Insurance
- Short- and Long-term Disability Protection
- Pet Insurance
- Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
- Health Advocacy Services
- Paid Time Off (25-30 days per year)
- Identity Protection/Restoration and Fraud Insurance
- Parental Leave (18 weeks, 6 paid; short-term disability may provide additional paid time off)
- Student loan refinancing options and access to a student loan concierge service
- Paid Holidays (12)
- Addiction Resources
- Family Building Benefits
- Breast Milk Delivery and Lactation Support Services
- Flexible Spending Accounts
- Employee bonuses and expense reimbursements
- Employee Assistance Program
- Professional Development and CLE Credit Opportunities
- 529 Deductions
- Relocation
- Accident Insurance
- Employee Referral Program
- Critical Illness Insurance
- Hybrid/Remote Work Opportunities
- Hospital Indemnity Insurance
- Perks including Technology, Entertainment, and Travel Discount Programs
- Bereavement Leave
- Other benefits as required by law

Equal Employment Opportunity:
The law firm is an equal opportunity employer. Employment decisions are based on merit, qualifications, and competence. Employment practices are not influenced by race, religion, creed, color, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other protected characteristic. The firm provides an environment free of prohibited harassment and complies with federal and state disability laws, making reasonable accommodations for applicants and employees with disabilities.