Job Title:
Account Representative Assistant
Job Responsibilities:
The Account Representative Assistant will play a crucial role in supporting the Finance department within the law firm. Responsibilities include assisting the accounts receivable team and other collectors with new client intake, handling incoming phone calls and emails, researching payment questions, and providing invoice copies. The assistant will act as a point of contact for the accounts receivable helpdesk, addressing client and internal inquiries. Additional responsibilities include:
- Assisting the Account Representative team, Billing team, and Collectors as needed.
- Overseeing the A/R helpdesk with incoming calls and emails.
- Responding to client inquiries via phone and email regarding billing and payment questions, researching missing payments, and sending copies of invoices.
- Responding to internal inquiries about billing and payment questions, researching missing payments, and sending copies of invoices.
- Responding to audit letter requests.
- Printing, sorting, and mailing client monthly statements.
- Researching all returned mail for new addresses, updating 3E address information, and re-mailing documents.
- Assisting collectors with follow-up calls and emails to clients and attorneys.
- Updating the 3E database with client comments, address changes, and contact information.
- Assisting with Client Onboarding, AR vendor set up forms, tracking payments, and helping as intake specialist for new client setups.
- Assisting the Billing & Collections Manager with special projects as needed.
- Performing other duties not listed above.
Education and Experience Information:
- High School diploma or . equivalent is required.
- Familiarity with Microsoft Excel, Word, and Outlook is necessary.
- Knowledge of standard accounting practices, with an emphasis on billing and accounts receivable functions, is required.
- Ability to work independently, organize, and prioritize numerous tasks and procedures, and complete them within time constraints with minimal supervision is essential.
- Excellent oral and written communication skills are required.
- Ability to communicate effectively via phone and email with clients and attorneys is necessary.
- Excellent analytical skills coupled with the ability to anticipate resolutions while negotiating with clients are required.
- Ability to work under pressure and communicate effectively with all levels of personnel is necessary.
Preferred Qualifications:
- Previous experience with Elite 3E is preferred.
- Previous experience with client onboarding is preferred.
Salary Information:
The pay range for this position in Minnesota and Colorado is to per hour.
The pay range for this position in Seattle is to per hour.
This range represents the law firm's good faith estimate of likely compensation at the time of posting. Actual pay will depend on various factors, including the candidate’s experience, qualifications, skills, and location, and may fall outside of the range indicated.
Additional Information:
The law firm is an international law firm with over 575 lawyers in 21 offices throughout the United States, Canada, Europe, and Asia, offering legal counsel to companies worldwide in various industries. The firm offers opportunities for advancement within a collaborative and dynamic environment, competitive pay, and excellent benefits. Benefits include comprehensive medical insurance, dental insurance, vision insurance, a 401(k) retirement savings plan with firm contribution, life insurance, disability insurance, paid time off, paid parental leave, and more.
The firm is committed to providing reasonable accommodations for disabilities, religious purposes, menopause, pregnancy, or lactation-related needs. The firm accepts online applications only through its website and is an EEO/AAP/Disabled Vets Employer. All qualified applicants will receive consideration for employment without regard to legally protected statuses. The firm participates in E-Verify and estimates it will accept applications through June 9, 2025. The firm is not currently accepting search firm submissions for this opening.
