Job Title
Case Operations Manager
Job Responsibilities
- Oversee all case operations, including developing, implementing, and driving adoption of tools and processes needed for case teams to work up clients' cases
- Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines
- Own inventory reporting, providing transparency into work-up status, evaluating performance, and identifying opportunities for operational improvement
- Partner with Product, Legal, Marketing, Business Operations, and third-party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams
- Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online
- Monitor efficacy of all inbound and outbound client communications, across Case Staff, third-party vendors, and email marketing, to drive client engagement
- Oversee staffing needs as well as training and onboarding of new case team members
Education and Experience Information
- 3+ years of work experience in management consulting, business operations, or operations management role
- Excellent problem-solving and structured thinking skills
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans
- Advanced analytical skills, with experience delivering data-driven recommendations
- Comfort working autonomously in a fast-paced environment across multiple high-priority projects
Bonus Points
- Prior knowledge of legal world, especially personal injury law firms
- Prior experience with Salesforce
- Startup or high-growth company experience
Salary Information
Not available in text
Benefits
The law firm offers an excellent benefits package for full-time employees, including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.
Equal Opportunity Statement
The law firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the . If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
