Legal Staff Information Technology in Boston, MA

Law Firm

Boston, MA

Legal Staff Information Technology in Boston, MA

Legal Staff

Min 5 yrs required

No

Job Title: Enterprise Applications Engineer

Job Responsibilities:
As a member of the Information Systems Department, the Enterprise Applications Engineer is tasked with the daily monitoring, support, and maintenance of existing enterprise-wide applications, which include systems for document management, ethical walls, timekeeping, accounting and billing, information and compliance, litigation support applications, and other related systems. The role involves leading projects related to updating or installing new enterprise-wide applications.

Essential Functions:
- Monitor the health of enterprise-wide applications, including error logs, server performance, and memory and processor usage.
- Resolve and respond to Help Desk tickets related to enterprise-wide applications, as well as other applications as needed; identify trends; perform troubleshooting; manage problems, including escalating issues to other teams and vendors as necessary.
- Stay updated on patches and releases related to enterprise-wide applications; review release notes; track resolutions to existing software problems; recommend updates for installation.
- Lead the testing of new software or new software versions. Create and maintain test environments for each of the enterprise-wide applications, including server specifications and software installations, integrations, and customizations. Develop and maintain testing scripts for all enterprise-wide applications; manage testing teams and procedures and analyze test results.
- Act as the Project Lead for new enterprise-wide applications or updates to existing applications; serve as a project member on projects run by other team members or managers. Create project plans, monitor deadlines, and evaluate project team performance.
- Create and maintain production environments for enterprise-wide applications, including server and desktop specifications, client software packaging, server software installations, integrations, and customizations; submit Change Management forms for approval as per IS procedure; schedule work with vendors; perform installations or upgrades, conduct final testing, and monitor closely post-installation or upgrade.
- Regularly interface with vendors regarding problems, bug fixes, and new software versions.

Additional Functions:
- Maintain a high level of knowledge in all enterprise-wide applications through release notes, documentation, vendor dialogue, and training classes.
- Act as a backup for all other applications that may primarily be supported and maintained by others on the Applications team.
- Perform desktop applications packaging, testing, and deployment via SCCM.
- Assist, teach, and mentor Applications Analysts and Administrators on the team.
- Perform other related job duties as assigned.

Education and Experience Information:

Education:
- A Bachelor’s degree is required, with a preference for a major in computer science. A combination of education and prior experience will be considered in lieu of a degree.

Experience:
- A minimum of five years of extensive experience managing enterprise-wide applications, preferably in a law firm.

Knowledge, Skills, & Abilities:
- Deep knowledge of document management, timekeeping, law firm accounting and billing systems, litigation support, ethical walls, and security.
- Understanding of infrastructure, server, operating systems, and network communications.
- Proficient knowledge of desktop operating systems, software, and software packaging practices.
- Deep knowledge of law firm software, procedures, and risk policies.
- Strong ability to install and maintain any enterprise-wide application, including servers, customizations and integrations, load balancing, and disaster recovery procedures.
- Knowledge of SQL server and SQL scripting.
- Familiarity with Microsoft technologies and Group Policy.
- Certification in iManage is preferred.

Salary Information:
The salary range for this position applies to the State of New Jersey. The salary range reflects a variety of factors considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. A reasonable estimate of the current range for this position is $110,000 to $140,000.

Work Environment & Physical Demands:
This position operates in a clerical, office setting and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Requirements:
- Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing are often necessary in carrying out job duties.

Visual Acuity:
- The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Disclaimer:
The law firm is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the law firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.