Job Title: Case Operations Manager
Job Responsibilities:
- Oversee all case operations, including the development, implementation, and driving adoption of the tools and processes necessary for case teams to effectively work up client cases from sign-up to settlement.
- Collaborate with Legal Leadership to manage the timeline, pace, and scope of case work up against deadlines to ensure efficiency and effectiveness.
- Own inventory reporting by providing transparency into the work-up status, evaluating performance, and identifying opportunities for operational improvement.
- Partner with Product, Legal, Marketing, Business Operations, and third-party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams.
- Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans and organizing group events in person or online.
- Monitor the efficacy of all inbound and outbound client communications across Case Staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs as well as the training and onboarding of new case team members to ensure they are equipped to meet the demands of their roles.
Education and Experience Information:
- A minimum of 3 years of work experience in management consulting, business operations, or an operations management role is required.
- Candidates must possess excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans is necessary.
- Advanced analytical skills with experience in delivering data-driven recommendations are required.
- The candidate should be comfortable working autonomously in a fast-paced environment across multiple high-priority projects.
Bonus Points:
- Prior knowledge of the legal world, especially personal injury law firms, is advantageous.
- Experience with Salesforce is beneficial.
- Experience in a startup or high-growth company environment is preferred, indicating an inclination to get things done efficiently.
Salary Information:
The text does not provide specific salary information.
Benefits:
The law firm offers a comprehensive benefits package for full-time employees, including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.
Equal Opportunity Statement:
The law firm is committed to providing equal employment opportunities to all employees and applicants. The firm prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
E-Verify:
The employer participates in E-Verify and will use the federal government's Form I-9 information to confirm authorization to work in the . If E-Verify cannot confirm authorization, the employer is required to provide written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before taking any employment action.
Privacy Policy:
A link to the law firm's privacy policy is available, but specific details are not provided in the text.
