Legal Staff Marketing in Boston, MA

Law Firm

Boston, MA

Legal Staff Marketing in Boston, MA

Legal Staff

Min 10 yrs required

No

Senior Client Development Manager

Job Title
Senior Client Development Manager

Job Responsibilities
The Senior Client Development Manager plays a crucial role in driving the executive client engagement program for the law firm's Chair and Vice Chair. This position requires close collaboration with the Director of Client Development and involves strategic and practical client development, client relationship management, and service delivery support for a group of priority Client Teams. The main objective is to develop a deep, long-term, mutually beneficial relationship with clients, ensuring they are best served. Key responsibilities include:

- Executive Client Engagement: Cultivating a deep understanding of the firm's top revenue drivers and developing annual executive engagement plans for the Chair and Vice Chair. This involves presenting plans to the Chair/Vice Chair, gaining buy-in, and ensuring execution throughout the year. The manager must recalibrate plans based on emerging industry developments, act as a bridge between various stakeholders, and prioritize requests using a decision matrix. They are responsible for sourcing opportunities for executive outreach, maintaining a consistent process for client visits, and developing comprehensive briefings for the Chair and Vice Chair. The role also includes preparing them for high-profile events, coordinating involvement in client retention efforts, and handling highly confidential information with discretion.

- Client Teams: Managing a portfolio of Client Teams in the Private Equity industry and helping to identify and implement strategies to improve client satisfaction, expand services, and grow client revenues. Responsibilities include developing and nurturing a core team around relevant Client Teams, executing Client Team plans, managing the annual Client Team budget, and ensuring best practice key account processes. The manager organizes and participates in regular Client Team meetings, commissions client research, monitors and shares intelligence about clients and their markets, and coordinates client-wide RFPs, pitches, and fee arrangements. They identify opportunities for post-pitch debriefs, post-matter reviews, and annual meetings with clients, ensure delivery of service commitments, and develop relationships with clients. Additionally, they manage and develop junior members of the Client Development team.

Education and Experience Information
- A Bachelor's degree is required, with a Master of Business Administration degree (MBA) preferred but not mandatory.
- The candidate must have a minimum of ten (10) years of senior professional experience in business development within a large professional services firm.
- The role demands superior writing and editing skills, excellent communication, project management, organizational and proofreading skills.
- A proven ability to work in a virtual team and collaborate across various teams, countries, and cultures is essential.
- The candidate should have a service-oriented approach, be flexible, proactive in managing expectations, and remain unflappable in the face of change.
- Demonstrated success and results within a partnership or professional services environment are crucial, along with an executive-level presence and the ability to interact effectively and build relationships with various constituents.
- The ability to establish credibility with partners, tailor communication style, and influence action and achieve results is necessary.
- High self-motivation and results orientation, advanced stakeholder management, diplomacy, and negotiation skills are important.
- The candidate should be able to work within a matrixed organization, balancing the needs of the client and firm goals, and demonstrate strong collaboration, teamwork, and sharing of best practices.
- A strong understanding of new business processes, CRM, and emerging technologies is required.
- The ability to operate calmly under pressure, manage competing priorities, and thrive in a robust and fast-paced environment is essential.

Salary Information
The law firm offers a comprehensive Total Rewards package to its business support team members, including comprehensive health and well-being benefits, personal and professional development, career growth opportunities, and a collegial and supportive culture. The anticipated pay range for this role is:

- Boston: $171,100 - $273,600
- New York: $179,200 - $286,650

The role is eligible for a discretionary bonus based on performance. The actual offered rate will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

Working Conditions
This position requires a hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development, and effective collaboration with colleagues and management.