Case Operations Manager in Pensacola, FL

Law Firm

Pensacola, FL

Case Operations Manager in Pensacola, FL

Law Firm Non Legal Department

Min 3 yrs required

No

Job Title: Case Operations Manager

Job Responsibilities:
- Oversee all case operations, including the development, implementation, and promotion of tools and processes necessary for case teams to effectively manage client cases.
- Collaborate with Legal Leadership to oversee timelines, pacing, and scope of case work to ensure deadlines are met.
- Manage inventory reporting by providing transparency into the status of case work, evaluating performance, and identifying opportunities for operational improvements.
- Partner with Product, Legal, Marketing, Biz Ops, and third-party vendors to troubleshoot obstacles and devise creative solutions to challenges faced by case teams.
- Develop communication programs to deliver an exceptional client experience, including designing outreach plans and organizing group events both in-person and online.
- Monitor the effectiveness of all inbound and outbound client communications, including those from Case Staff and third-party vendors, to enhance client engagement.
- Oversee staffing requirements as well as the training and onboarding of new case team members.

Education and Experience Information:
- A minimum of 3 years of work experience in management consulting, business operations, or an operations management role.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills, with experience in delivering data-driven recommendations.
- Comfort working autonomously in a fast-paced environment across multiple high-priority projects.
- Bonus points for prior knowledge of the legal world, especially personal injury law firms, prior experience with Salesforce, and experience in startup or high-growth company environments.

Salary Information: Not provided in the text.

Benefits:
The law firm offers an excellent benefits package for full-time employees, including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.

Equal Opportunity Statement:
The law firm provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify:
The employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm authorization to work in the . If E-Verify cannot confirm your authorization, the employer is required to provide written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before taking any action, including termination of employment. Employers can only use E-Verify after a job offer has been accepted and the I-9 Form completed.

Privacy Policy: Not provided in the text.