Case Operations Manager in Houston, TX

Law Firm

Houston, TX

Case Operations Manager in Houston, TX

Law Firm Non Legal Department

Min 3 yrs required

No

Job Title: Case Operations Manager

Job Responsibilities:
- Oversee all case operations, including developing, implementing, and driving adoption of tools and processes needed for case teams to effectively manage client cases from sign-up to settlement.
- Collaborate with Legal Leadership to manage the timeline, pace, and scope of case work-up against deadlines.
- Own inventory reporting by providing transparency into the status of work-up, evaluating performance, and identifying opportunities for operational improvement.
- Partner with Product, Legal, Marketing, Business Operations, and third-party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams.
- Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans and organizing group events both in-person and online.
- Monitor the efficacy of all inbound and outbound client communications across Case Staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs as well as the training and onboarding of new case team members.

Education and Experience Information:
- 3+ years of work experience in management consulting, business operations, or an operations management role.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills with experience in delivering data-driven recommendations.
- Comfort working autonomously in a fast-paced environment across multiple high-priority projects.

Bonus Points:
- Prior knowledge of the legal world, especially personal injury law firms.
- Prior experience with Salesforce.
- Experience in a startup or high-growth company environment, demonstrating an inclination to get things done.

Salary Information:
The text does not provide specific salary information.

Benefits:
The law firm offers an excellent benefits package for full-time employees, including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.

Equal Opportunity Statement:
The law firm provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify:
The employer participates in E-Verify and will provide the federal government with Form I-9 information to confirm that you are authorized to work in the . If E-Verify cannot confirm your work authorization, the employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before the employer can take any action, including termination of employment. Employers can only use E-Verify once a job offer is accepted and the I-9 Form is completed.