Legal Staff Paralegal in Denton, TX

Government

Denton, TX

Legal Staff Paralegal in Denton, TX

Legal Staff

Min 1 yrs required

No

Job Title: Early Assistance Advocate for Injured Employees (Ombudsman I)

Job Responsibilities:
An Early Assistance Advocate (Ombudsman I) collaborates with senior Ombudsmen to advocate, assist, and educate injured employees in Texas. The role involves the use of early intervention strategies to aid injured employees before hearings. Key responsibilities include:

- Assisting injured employees one-on-one and answering their questions.
- Reviewing claims for medical and income benefits.
- Analyzing case backgrounds for each claim.
- Gathering and evaluating information such as medical records and letters from doctors.
- Preparing and responding to requests for Designated Doctor examinations.
- Developing strategies to resolve claims early.
- Reporting and referring complaints.
- Tracking and providing information on claim status.
- Educating injured employees about the workers’ compensation dispute process and relevant laws/rules.
- Advocating for the expedient resolution of claims by assembling necessary evidence for insurance carrier determinations or benefit proceedings.
- Contacting insurance carriers and medical providers to identify and resolve disputes.
- Assisting with referrals to social services with other state agencies.
- Providing assistance in filing claims and obtaining supporting documentation from doctors.
- Routinely contacting injured employees to provide status updates and discuss upcoming events.
- Documenting customer contact in the computer system.
- Answering general customer service questions.
- Performing other duties as assigned.

Education and Experience Information:
- .
- One year of experience in claims management, insurance, casework, healthcare, social work, law office (paralegal/legal assistant), or workers’ compensation. Education and relevant experience may be substituted for one another on a year-for-year basis.

The position requires knowledge of:
- Microsoft Word, Excel, and Outlook.

Demonstrated skills required include:
- Assisting the public.
- Conflict resolution.
- Problem-solving.
- Report writing and records maintenance principles and practices.
- Interpreting and explaining laws and regulations.
- Data entry and retrieval.
- Customer service.
- Use of correct grammar, punctuation, and spelling.

The position requires the ability to:
- Manage multiple, competing priorities.
- Establish and maintain effective working relationships with a variety of individuals and groups, including injured employees and fellow staff members.
- Communicate effectively both verbally and in writing with all levels of employees and the public.

Salary Information:
- Salary (Pay Basis): $3, per month.

Additional Information:
- This is a full-time position with a standard 40-hour workweek.
- Travel is required 25% of the time.
- The position is classified as exempt under the FLSA.

Benefits of Working at the Organization:
- 96 hours of accrued vacation and sick leave per year.
- 20+ holidays per year.
- Career advancement opportunities.
- Free parking.
- Free comprehensive medical insurance for full-time employees and a 50% discount on premium costs for dependents (the state pays the other 50%).

Application Process:
- All applications must include complete job histories, including job title, dates of employment, name of employer, manager's name and phone number, and a description of duties performed.
- Criminal background checks will be conducted on all final candidates.
- The organization is an equal employment opportunity employer and does not discriminate based on race, color, national origin, gender, religion, age, or disability.

Employment Preferences:
- Former Foster Youth Preference: Individuals under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding their 18th birthday are entitled to employment preference.
- Military Employment Preference: State agencies are required to give military employment preference in employment and retention, with applicable documentation required.

Military Occupational Specialty (MOS) codes relevant to this position include, but are not limited to, 27A, 250X, LGL10, 4421, 4402, 4430, 51JX, 92J0.