Legal Staff Other in Austin, TX

Law Firm

Austin, TX

Legal Staff Other in Austin, TX

Legal Staff

Min 3 yrs required

No

Job Title:
Senior Client Intake Specialist (Immigration and Criminal Defense)

Job Responsibilities:
- Screen telephone calls before scheduling an attorney-client consultation
- Persistently monitor all potential new client inquiries through various channels such as email, internet, phone, and referrals
- Immediately contact every potential client to establish a relationship
- Update logs and reporting systems to reflect the status of all potential new clients
- Conduct potential new client interviews with genuine empathy and compassion
- Schedule appointments for potential clients
- Take accurate notes during the attorney-client initial consultation
- Collaborate with attorneys to complete the initial consultation process
- Assist attorneys with administrative tasks related to opening new cases and maintaining databases
- Follow instructions from the supervising attorney and perform tasks accordingly
- Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets

Education and Experience Information:
- Bilingual proficiency in English and Spanish is required
- Minimum of 3 years of sales experience is required; customer service experience is a major plus
- Strong background with performance-based metrics
- Experience with Case Management software is a major plus
- Resourcefulness and motivation to solve issues as they arise
- Proven track record of meeting goals and deadlines
- Must be able to work weekends
- Immigration and Criminal Defense experience is strongly preferred

Salary Information:
The text does not provide specific salary information. However, it mentions that the law firm offers a great compensation package including medical, dental, and vision insurance, a 401(k) plan, catered lunches, complimentary parking, paid time off, and more.

The law firm is an equal employment opportunity employer and welcomes everyone regardless of race, color, religion, sex, national origin, age, disability, veteran status, or genetics. They are dedicated to providing an inclusive, open, and diverse work environment.