Job Title: Senior Intake Sales Closer - Immigration/Criminal Law
Job Responsibilities:
The Senior Intake Sales Closer at the law firm will serve as the primary contact for prospective clients, responsible for screening leads and obtaining essential case details that determine if a case should be retained by the firm. The role is business development oriented, requiring strong interpersonal skills and the capability to handle a high volume of incoming client calls. Specific responsibilities include:
- Screening telephone calls before scheduling attorney-client consultations
- Persistently monitoring all potential new client inquiries from various sources such as email, internet, phone, and referrals
- Immediately contacting every potential client to establish a relationship
- Updating logs and reporting systems to reflect the status of all potential new clients
- Conducting interviews with potential new clients, demonstrating genuine empathy and compassion
- Scheduling appointments for potential clients
- Taking accurate notes during attorney-client initial consultations
- Collaborating with attorneys to complete the initial consultation process
- Assisting attorneys with administrative tasks related to opening new cases and maintaining databases
- Following instructions from the supervising attorney and performing tasks accordingly
- Writing emails, transcribing notes, researching legal documents, and creating spreadsheets
Education and Experience Information:
- Bilingual proficiency in English and Spanish is required.
- A minimum of 3 years of sales experience is required, with customer service experience being a significant advantage.
- A strong background in performance-based metrics is essential.
- Experience with case management software is considered a major plus.
- The role requires resourcefulness and motivation to solve issues as they arise.
- A proven track record of meeting goals and deadlines is necessary.
- Availability to work weekends is mandatory.
- Experience in immigration and criminal defense is strongly preferred.
Salary Information:
The pay range for this position is categorized as follows:
- Junior Level: $20-$25 per hour
- Senior Level: $25-$28 per hour
The pay range is subject to change based on experience on a case-by-case basis.
Additional Information:
The law firm offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, catered lunches, complimentary parking, paid time off, and more. The firm emphasizes career development opportunities, allowing employees to learn and grow alongside a team of professionals committed to excelling in the legal industry.
The law firm is an equal employment opportunity employer, welcoming individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or genetics. The firm is committed to providing an inclusive, open, and diverse work environment.
