Job Title: Support Oversight Manager
Job Responsibilities:
The Support Oversight Manager at the law firm is responsible for overseeing and managing the daily operations of the Paralegal and Secretarial Departments. Key responsibilities include:
- Assessing, assigning, managing, training, evaluating, and scheduling staff within these departments.
- Coordinating and overseeing daily operations, assignments, and workflow.
- Consulting with attorneys to devise departmental assessment plans for workflow and team assignments.
- Actively monitoring individual and departmental utilization and productivity.
- Collaborating with various department managers to integrate operational impacts.
- Regularly meeting with attorneys to assess work patterns and support requirements for case management.
- Consulting with senior managers to create and implement team programs and initiatives.
- Providing leadership, professional development guidance, and mentorship.
- Collaborating with peer managers to improve departmental efficiency and employee knowledge.
- Assisting in the creation of annual departmental budgets and monitoring them.
- Working with Human Resources on recruitment, meeting candidates, and providing feedback.
- Ensuring current knowledge of firm policies, industry trends, and professional development for staff.
- Utilizing the firm’s performance management process for performance expectations and management.
- Overseeing employees' work performance and guiding problem resolution.
- Initiating disciplinary procedures in collaboration with Human Resources.
- Monitoring time, attendance, overtime, and expense reports for accuracy and compliance.
- Recommending guidelines and practices for efficiency, effectiveness, and excellent customer service.
- Developing and communicating departmental guidelines and procedures.
- Ensuring timely responses to requests for departmental services.
- Demonstrating effective interpersonal, written, and verbal communication skills.
- Managing firm resources responsibly and complying with firm operations, policies, and procedures.
- Performing other related duties as assigned.
Education and Experience:
- Minimum of 5 years of relevant administrative management experience in a law firm or professional services field.
- Minimum of 10 years of leadership experience in a professional services environment.
- Bachelor’s degree required.
Salary Information:
The starting base salary for the Support Oversight Manager position is expected to be between $170,000 and $185,000. The actual salary will be determined based on skills, experience, and other job-related factors, consistent with applicable law.
Culture & Life at the Law Firm:
The law firm emphasizes the importance of its people and the culture of collaboration, professionalism, and excellence. It promotes inclusion and values a wide spectrum of talent, which is vital to the firm's success. The firm aims to provide challenging career opportunities with growth and development prospects while supporting the well-being of its attorneys and business services professionals.
Benefits:
The law firm offers a range of benefits to support the overall well-being of its team, including:
- Competitive salaries and year-end discretionary bonuses.
- Comprehensive health care (medical, dental, vision), savings plan/401(k), and voluntary benefits.
- Generous paid time off and paid leave options, including parental leave.
- Learning and professional development opportunities in various formats.
- Well-being classes and programs.
- Opportunities to contribute to local communities.
EEO Statement:
The law firm is an Equal Opportunity Employer and does not discriminate against applicants or employees based on any legally impermissible factors. It considers all qualified applicants for employment, including those with criminal histories, in accordance with applicable state and local laws.
