Job Title: Intake Coordinator
Job Responsibilities:
The Intake Coordinator at the law firm will primarily work with the personal injury team and serve as a main point of contact for clients. This role involves communicating with potential new clients (PNCs) who reach out to the firm via phone, email, text, and website submissions. The Intake Coordinator will collaborate with attorneys, paralegals, and other staff members to manage the acquisition of new clients. Specific responsibilities include:
- Presenting clear service information to potential new clients to encourage them to hire the law firm.
- Communicating professionally with potential new clients.
- Serving potential new clients and answering inbound inquiries.
- Maintaining accurate, confidential records.
- Assisting in preparing reports as needed.
- Aiding in transitioning new clients to the appropriate attorneys to manage cases to settlement.
Education and Experience Information:
The position does not require specific educational qualifications, but certain experiences and skills are preferred:
- One year of legal experience in Personal Injury law is a plus, but not required.
- A background in sales is a plus, but it is not required.
- Previous sales experience is preferred.
- Strong time management and organizational skills.
- Excellent communication skills in English, both verbal and written.
- Experience with high activity of phone calls and emails.
- Experience with Customer Relationship Management (CRM) systems is a plus, but not required.
Additional training includes a mandatory three-week training period at the firm's St. Paul, Minnesota office.
Requirements:
Candidates for this position should possess the following qualities and capabilities:
- Willingness to learn and work in a fast-paced, dynamic environment.
- Calm, compassionate, understanding, patient, and professional demeanor.
- Excellent communication skills via computer and phone.
- Strong interpersonal skills.
- Enthusiasm for developing creative solutions to problems.
- Ability to work effectively in a team environment.
- Physical requirements include the capability to sit for extended periods, stand and walk for prolonged periods as needed, lift and carry up to 10 pounds occasionally, and bend, stoop, reach, and grasp objects as necessary.
Salary Information:
The compensation for the Intake Coordinator role at the law firm ranges from to per hour.
About the Law Firm:
The law firm is a prominent Minnesota litigation firm with a specialization in personal injury. The firm has offices in St. Paul, Minneapolis, Woodbury, and White Bear Lake. It is well-regarded for its vibrant child injury and personal injury practice that serves all of Minnesota. The firm also has substantial experience in protecting clients involved in personal injury accidents. The firm's mission centers on providing the most effective representation in the legal market, driven by core values such as velocity, positive mental attitude, growth orientation, results-driven focus, and a commitment to always closing cases effectively.
