Legal Staff Accounting/Finance in Riverside, CA

Law Firm

Riverside, CA

Legal Staff Accounting/Finance in Riverside, CA

Legal Staff

3-5 yrs required

No

Job Title: Regional Interpreter Manager

Job Responsibilities:
The Regional Interpreter Manager is tasked with overseeing the delivery and quality of interpretation services across multiple office locations within a specified geographic region. The manager supervises a team of five professional interpreters, providing direction, performance management, coaching, and hands-on support to ensure adherence to internal standards and external regulatory requirements. This role requires close coordination with the National Interpreter Manager to enhance service delivery, improve operational efficiency, and maintain consistency in immigration protocol application. Responsibilities include:

- Serving as the direct manager for a team of five interpreters, providing oversight, performance evaluations, and professional development plans.
- Designing and executing standardized onboarding and ongoing training programs to meet linguistic, procedural, and cultural competency expectations.
- Fostering a team culture of accountability, professionalism, and service excellence through regular check-ins and clear communication channels.
- Resolving interpersonal or operational challenges within the team and escalating issues to the National Interpreter Manager when necessary.
- Leading the creation and implementation of structured workflows, schedules, and documentation practices to ensure consistent and efficient operations.
- Establishing and monitoring Key Performance Indicators (KPIs) to measure service quality and efficiency.
- Building systems to manage interpreter availability, appointments, and travel, ensuring optimal resource allocation across locations.
- Identifying bottlenecks or gaps in processes and leading continuous improvement initiatives to reduce errors, delays, and inefficiencies.
- Ensuring compliance with immigration law protocols, confidentiality requirements, and industry regulations (including HIPAA when applicable).
- Reviewing interpreter logs, notes, and client feedback to assess service quality and guideline adherence.
- Coordinating with Compliance and Legal Operations teams to implement protocol updates or training based on changes in immigration law or firm policy.
- Acting as a regional liaison to the National Interpreter Manager, providing updates on team performance, training needs, and client satisfaction.
- Collaborating with legal teams and office managers to forecast interpreter demand, align assignments with client schedules, and ensure service continuity.
- Providing input into national-level initiatives, including technology upgrades, compliance audits, and performance tools.
- Executing supervisory responsibilities in line with the firm's policies and applicable laws, including guiding, supporting, and directing team members, conducting performance evaluations, fostering a collaborative work environment, ensuring policy adherence, and contributing to team development and operational goals.

Education and Experience Information:
- A Bachelor’s degree in business administration, interpretation/translation, linguistics, or a related field is preferred. Candidates without a degree may qualify with 5+ years of directly relevant work experience, including both interpretation and supervisory experience.
- A minimum of 3 years working as a Spanish interpreter, preferably within immigration, legal, or healthcare settings.
- At least 3 years of experience managing or supervising teams, ideally in high-demand, service-oriented environments such as legal support services, healthcare interpretation, or client services.
- Demonstrated ability to build team capacity, coach underperforming staff, and handle regional logistics or scheduling needs.
- Proven experience in designing, implementing, and evaluating operational processes and training systems.
- Must be able to travel up to 40% within the assigned region. Work may occur at regional offices, remote locations, USCIS field offices, or client service sites as required.
- Highly organized, detail-oriented, and deadline-driven.
- Strong interpersonal and conflict resolution skills.
- Ability to work independently while maintaining alignment with broader organizational objectives.
- Bilingual proficiency at CEFR C2 level or higher in both English and Spanish.
- Experience with Lean methodology or other continuous improvement frameworks (., Six Sigma) to assess and optimize interpreter workflows.
- Hands-on knowledge of immigration court systems, USCIS interviews, or asylum and deportation proceedings is highly desirable.
- Proficiency in Salesforce or similar CRM platforms to track caseloads, performance metrics, and service requests.

Salary Information:
The text does not provide specific salary information for the Regional Interpreter Manager position.