Case Operations Manager in Medford, MA

Law Firm

Medford, MA

Case Operations Manager in Medford, MA

Law Firm Non Legal Department

Min 3 yrs required

No

Job Title: Case Operations Manager

Job Responsibilities:
- Oversee all case operations, including developing, implementing, and driving the adoption of tools and processes necessary for case teams to effectively manage client cases.
- Collaborate with Legal Leadership to manage the timeline, pace, and scope of case work in alignment with deadlines.
- Own inventory reporting, providing transparency into the status of case work, evaluating performance, and identifying opportunities for operational improvements.
- Partner with Product, Legal, Marketing, Business Operations, and third-party vendors to troubleshoot obstacles and devise creative solutions for hurdles faced by case teams.
- Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans and organizing group events both in-person and online.
- Monitor the efficacy of all inbound and outbound client communications across case staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs as well as the training and onboarding of new case team members.

Education and Experience Information:
- 3+ years of work experience in management consulting, business operations, or operations management roles.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills with experience in delivering data-driven recommendations.
- Comfort in working autonomously in a fast-paced environment across multiple high-priority projects.

Bonus Points:
- Prior knowledge of the legal world, especially in personal injury law firms.
- Prior experience with Salesforce.
- Experience in a startup or high-growth company environment, indicating an inclination to get things done.

Salary Information:
No specific salary information is provided in the text.

Benefits:
- Medical and dental insurance.
- 401(k) plan.
- Paid time off and paid holidays.

Equal Opportunity Statement:
The law firm provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify:
This employer participates in E-Verify to confirm that you are authorized to work in the . If E-Verify cannot confirm your authorization, the employer is required to provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before taking any action, including termination of employment. Employers can only use E-Verify after you have accepted a job offer and completed the I-9 Form.