Job Title: Case Operations Manager
Job Responsibilities:
- Oversee all case operations, including the development, implementation, and promotion of tools and processes necessary for case teams to manage client cases effectively.
- Collaborate with legal leadership to manage the timeline, pace, and scope of case work against deadlines.
- Own inventory reporting to provide transparency into the status of work, evaluate performance, and identify opportunities for operational improvement.
- Partner with product, legal, marketing, business operations, and third-party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams.
- Develop communication programs to deliver a world-class client experience, which includes designing tailored outreach plans and organizing group events in person or online.
- Monitor the efficacy of all inbound and outbound client communications across case staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs and the training and onboarding of new case team members.
Education and Experience Information:
- A minimum of 3 years of work experience in management consulting, business operations, or operations management roles.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills with experience in delivering data-driven recommendations.
- Comfortable working autonomously in a fast-paced environment across multiple high-priority projects.
Bonus Points:
- Prior knowledge of the legal world, especially personal injury law firms.
- Prior experience with Salesforce.
- Experience in a startup or high-growth company environment, indicating an inclination to get things done.
Salary Information:
- The text does not provide specific salary information.
Benefits:
- The law firm offers an excellent benefits package for full-time employees, including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.
Equal Opportunity Statement:
- The law firm provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
E-Verify:
- The employer participates in E-Verify and will provide the federal government with the employee's Form I-9 information to confirm work authorization in the . If E-Verify cannot confirm authorization, the employer is required to provide written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration to resolve the issue before any employment action is taken. Employers can only use E-Verify after a job offer is accepted and the I-9 Form is completed.
