Job Title: Client Support Team Lead
Job Responsibilities:
As a Client Support Team Lead at the law firm, you will hold a pivotal role in ensuring that your team provides exceptional client experiences. Your responsibilities include:
- Ensuring team members warmly greet clients and vendors visiting the office, making them feel comfortable and listened to.
- Maintaining the tidiness of the lobby area and conference rooms.
- Supervising the answering, screening, and transferring of incoming calls through a multi-line phone system to appropriate personnel.
- Overseeing the Referral & Scheduling team to ensure all tasks are completed and key performance indicators (KPIs) are met.
- Supervising the Mail team to ensure all inbound and outbound mail are processed according to their KPIs.
- Managing schedules to ensure sufficient coverage for all offices, which includes anticipating hiring needs and conducting interviews.
- Providing coaching and feedback sessions to team members when improvements are necessary.
Education and Experience Information:
The ideal candidate for the Client Support Team Lead position must meet the following qualifications:
- Fluency in English and Spanish is required.
- A minimum of one to two years of management experience, specifically managing at least five people.
- Punctuality is essential.
- The candidate should be a polished professional with an outgoing attitude, be a team player, and have a passion for making clients feel at home.
- Excellent written and verbal communication skills are required, including the ability to communicate effectively with the public, other employees, and vendors.
- Multitasking and time-management skills are necessary, with the ability to prioritize tasks.
- While call center experience is helpful, it is not a requirement.
Salary Information:
The text does not provide specific salary information. However, it mentions a comprehensive benefits package that includes health benefits, pretax health care and dependent care savings accounts, life insurance, paid time off and holidays, and a 5% match on 401K contributions. Additionally, the law firm offers confidential counseling services, mental health support, and financial guidance to ensure the overall satisfaction and security of its team members.
