Client Advocate/Paralegal

Min 2 yrs required

Full-time

No

H1: Join Law Firm CCK as a Full-Time Client Advocate for Disabled Military Veterans
H2: Work with Passion and Purpose in the Veterans Practice Group

Position Summary:
- Serve as the main point of contact for disabled veteran clients and their families
- Handle phone and email correspondence, draft forms, and communicate with clients
- Ensure timely completion of forms and casework, accurate case notes, and addressing client questions and concerns

Responsibilities:
- Professionally manage phone and email correspondence with clients and their families
- Utilize internal systems to provide accurate status updates
- Multitask efficiently while maintaining professionalism
- Draft basic forms and written correspondence
- Update case management system with relevant information
- Attend training sessions and assist with training new Client Advocate/Paralegals

Requirements:
- High School degree required, Bachelor's degree or equivalent experience preferred
- 2+ years of customer service and/or high-volume phone experience required
- Prior experience with sensitive/confidential information
- Fluency in English, bilingual in Spanish a plus
- Proactive and solution-oriented
- Excellent communication skills
- Professional telephone etiquette
- Strong decision-making and leadership skills
- Detail-oriented and able to prioritize tasks
- Team player with proficiency in office equipment and software

Work Schedule/Hours:
- Full-time, Monday-Friday 8:00 . to 4:30 . EST with 30-minute lunch break

Compensation & Benefits:
- Starting annual salary of $42,500
- Medical, dental, and vision insurance options
- Gym membership reimbursement
- 15 days of PTO (increasing over time) plus 13 paid company holidays in 2024
- 35 Work from Home Days per year
- 401k matching
- Paid Parental Leave

Additional Details:
- Position can be in Providence, RI or Houston, TX, or remote in select states
- 1-month paid training and routine refresher training provided
- Must have reliable internet access for remote work
- Submit resume and cover letter for consideration
- Later stages of interview process include assessment, internet speed test, and reference check

Law Firm CCK is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you have a passion for assisting disabled military veterans and want to provide high-quality service to clients, apply now for this exciting opportunity.

Salary Description: $42, starting annual salary, plus benefits including medical, dental, and vision insurance, gym membership reimbursement, PTO, Work from Home Days, 401k matching, and Paid Parental Leave.

cck is seeking an eager client advocate to join our growing team!


position summary:

the client advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the veterans practice group. the client advocate will handle phone correspondence, draft forms, and communicate with clients via email and regular mail. responsibilities:

professionally manage phone and email correspondence with clients and their families providing status updates and answering questions
utilize internal systems to retrieve relevant information and provide accurate status updates
adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
draft basic forms
draft written correspondence to clients and va
update cck's case management program files with all client conversations, pertinent correspondence, and information
attend training sessions as directed by the supervisor
assist with the training of new client advocate/paralegals as needed

requirements

high school degree required; bachelor's degree or equivalent experience in a related field preferred
2+ years of customer service and/or high-volume phone experience required
prior experience communicating sensitive or confidential information
fluency in english; bilingual in spanish is a plus
proactively embrace challenges with a commitment to diligently seek answers and solutions
excellent verbal and written communication skills
professional telephone etiquette
capability to make sound judgments and decisions
demonstrated leadership skills
detail-oriented with the ability to prioritize tasks and meet deadlines
ability to work well in a team-oriented environment
proficiency with standard office equipment and software
basic knowledge of microsoft office, outlook, and adobe acrobat

work schedule/hours:

this is a full-time position. please include a resume and cover letter to be considered

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