Legal Staff Other in Dallas, TX

Law Firm

Dallas, TX

Legal Staff Other in Dallas, TX

Legal Staff

5-10 yrs required

No

Job Title: Knowledge Management Solutions Product Manager

Job Responsibilities:
The Knowledge Management (KM) Solutions Product Manager at the law firm is tasked with managing and enhancing the firm's KM applications. This includes precedent banks, bespoke KM solutions for practice groups and departments, and the law firm's intranet. Key responsibilities involve ensuring the effective use and continuous improvement of these applications. The Product Manager will:

- Manage and optimize KM applications, including precedent banks and the intranet.
- Plan projects related to KM applications from planning and discovery through implementation to deployment and post-production support.
- Collaborate with legal departments, practice groups, and administrative departments to ensure effective knowledge sharing and utilization.
- Partner with Procurement and Project Management teams as required for projects and KM applications.
- Maintain relationships and partnerships with third-party professional services for projects and KM applications.
- Implement best practices in legal KM to enhance the firm's capabilities.
- Provide technical support on KM applications.
- Collaborate with the Director of Knowledge Solutions and Knowledge Management attorney(s) to develop and implement training programs to drive user adoption of KM tools and processes.
- Monitor and analyze the performance of KM applications and recommend improvements.
- Develop and maintain product roadmaps, ensuring alignment with business goals and user needs.
- Conduct market research and competitive analysis to identify trends and opportunities for innovation.
- In consultation with the Managing Director of Knowledge Management and the Director of Knowledge Solutions, define and prioritize product features and requirements, working closely with stakeholders to ensure alignment with business objectives.
- Oversee the development and deployment of new features and enhancements, ensuring timely delivery and high-quality outcomes.
- Use data analytics to measure product performance, user engagement, and satisfaction, and make data-driven decisions for continuous improvement.
- Ensure compliance with relevant data privacy and security regulations in the management of KM applications.

Knowledge, Skills, and Abilities:
- Strong technical skills related to KM applications.
- Knowledge of and experience in implementing project management best practices.
- Self-motivated with a proactive approach to problem-solving and innovation.
- Expert knowledge of the typical workflows and needs of attorneys in practice.
- Proficiency in KM tools, particularly document management systems, with a preference for iManage.
- Strong knowledge and implementation of taxonomies and information architecture information governance best practices as they relate to the creation, optimization, and management of online knowledge sharing applications.
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively across departments in a fast-paced environment.
- Strong organization and time management skills.
- Ability to handle confidential and sensitive information with appropriate discretion.
- Commitment to professional development and continuous learning, as well as a passion for KM, technology, innovation, and creative problem-solving.
- Familiarity with software development lifecycle (SDLC) and product management frameworks.
- Strong analytical skills and experience with data analytics tools such as Google Analytics, Tableau, or Power BI.

Education and Experience:
- Bachelor’s degree or any combination of experience, education, or training that demonstrates the ability to perform the duties of the position.
- Minimum of five (5) years of proven experience in KM and practice support, with particular experience and success with databases, intranets, portals, search engines, collaboration tools, and document management systems.
- Experience with user experience (UX) design principles and tools such as Sketch, Figma, or Adobe XD.
- Experience with change management and user adoption strategies.
- Experience in a large law firm is beneficial.

Salary Information:
Compensation for the Knowledge Management Solutions Product Manager position is dependent on several factors, such as position, location, education, training, and/or experience. The hiring salary range is $135, - $155,.

Additional Information:
The firm will comply with any applicable city or state workplace mandates in effect regarding Covid-19. This position description is intended to describe the general content and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive, and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity:
The law firm adheres to a policy of equal opportunity and will make all employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status, and any other classification as protected by law.