Job Title: Mailroom Team Lead
Job Responsibilities:
The Mailroom Team Lead at the law firm is tasked with a variety of administrative duties to support the firm's operations. Key responsibilities include:
- Understanding and applying federal, state, and local laws and regulations relevant to the jurisdiction where tasks are performed.
- Familiarizing with the firm's policies, procedures, and client standards.
- Maintaining professional relationships with firm personnel across various departments and states.
- Responding promptly to instructions from various leaders within the firm, including attorneys, managers, and directors.
- Managing workflow by assigning tasks to team members, ensuring timely completion within designated service level agreements (SLA), and communicating potential issues to leadership.
- Reviewing and resolving issues in the log in a timely manner.
- Assisting in the maintenance and organization of account files and legal documents, ensuring compliance with firm policies.
- Handling mail, including opening, entering, and noting subsequent actions, as well as maintaining electronic filings and logs.
- Conducting clerical duties such as managing phone calls, corresponding with third parties, imaging documents upon intake, and executing outbound mailing procedures.
- Reviewing drafted correspondences and pleadings, assembling documentation, and ensuring quality.
- Training new personnel according to firm policies and procedures.
- Notifying leadership of concerns or priority case information as required.
- Assisting the Central Services Supervisor in preparing and providing feedback for personnel reviews.
- Working with leadership to optimize efficiencies and aiding central services support staff when needed.
- Monitoring and updating special instructions for mailings with leadership oversight.
Education and Experience Information:
The job description does not specify particular educational requirements, but it emphasizes the need for familiarity with Microsoft Office applications, collection software, and other relevant applications. The candidate should possess excellent written and verbal communication skills, be capable of typing at least 50 words per minute, and demonstrate self-motivation, organization, and a strong work ethic. A desire to collaborate with others to achieve firm and client goals is also important.
Other Work Requirements:
The position requires the ability to lift and carry up to 25 pounds and to stand or sit for long periods.
Salary Information:
The job description does not provide specific salary information.
Why the Law Firm:
The law firm is recognized for its longevity and success in the collections field, providing high-quality legal representation across 10 states. With over 200 employees, the firm offers diverse career opportunities, including roles such as Legal Assistants, Paralegals, Collectors, and Skip Tracers. Employees are encouraged to practice with purpose and have access to career advancement opportunities. As an equal opportunity employer, the law firm is committed to fostering a culture of belonging, opportunity, and shared purpose, and actively recruits a diverse workforce while promoting an equitable and inclusive environment.
