Legal Staff Paralegal in Pharr, TX

Government

Pharr, TX

Legal Staff Paralegal in Pharr, TX

Legal Staff

Min 1 yrs required

No

Job Title: Child Support Officer III

Job Responsibilities:
- Conduct detailed investigations to locate absent parents.
- Assist in establishing paternity for children born out-of-wedlock.
- Obtain court orders for financial support and health care coverage for children.
- Enforce child support orders and initiate case closure when necessary.
- Conduct in-office investigations to locate parties, verify employment, and determine assets.
- Prepare documents for legal and administrative actions to establish or enforce child support orders.
- Negotiate lump sum payments from noncustodial parents who owe past due child/medical support.
- Negotiate out-of-court settlements and agreements with parties.
- Monitor child support cases and refer delinquent cases for appropriate enforcement actions.
- Document all case actions using agency tools such as the Texas Child Support Enforcement System (TXCSES).
- Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
- Attend court to assist legal staff as needed.
- Research case information on the computer including TXCSES.
- Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV-D regulations.
- Explain Child Support Program policies, procedures, and regulations to customers.
- Respond to customer inquiries and resolve complaints concerning case status.
- Assess the validity of complaints against the IV-D program impartially.
- Serve as a Notary Public.
- Ensure security and confidentiality of sensitive and/or protected information.
- Comply with all agency policies and procedures, including those pertaining to ethics and integrity.

Education and Experience Information:
- Education: Graduation from high school or equivalent.
- Preferred Education: Bachelor's degree from an accredited college or university.
- Experience: One (1) year of full-time experience in fields such as full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist.
- Knowledge of investigative practices and techniques.
- Skill in interviewing, negotiating, using a personal computer for word-processing and data entry/retrieval, and basic mathematical computations.
- Ability to work cooperatively with others in a professional office environment and provide excellent customer service.
- Ability to arrange personal transportation for business-related travel and work more than 40 hours as needed.
- Ability to travel (including overnight travel) up to 15%.
- Ability to type 35 words per minute (Typing test required at time of interview).
- Preferred Knowledge: Investigative practices and techniques.
- Other Language: Ability to proficiently read, write, and speak Spanish.

Salary Information:
- Salary (Pay Basis): 4, - 4, (Monthly).

This position is open only to current OAG employees. It is a full-time role with standard hours of 40 per week, classified as non-exempt under overtime status. The position is available at the organization within the department, dedicated to promoting responsible parenting and ensuring that children in Texas receive necessary support. Candidates must apply electronically through CAPPS Recruit, and a State of Texas application is required for consideration. The position may require a criminal background check as per the Texas Government Code. The organization is an equal opportunity employer.