Legal Staff Information Technology in Raleigh, NC

Law Firm

Raleigh, NC

Legal Staff Information Technology in Raleigh, NC

Legal Staff

No

Job Title: Shared Services Assistant

Job Responsibilities:
The Shared Services Assistant at the law firm is tasked with managing, troubleshooting, organizing, and creating documents for lawyers, paralegals, and allied professionals. This role ensures seamless support across a global 24/7/365 environment. Responsibilities include:
- Creating, formatting, and revising documents in Word, Excel, PowerPoint, and PDF to meet various style requirements.
- Troubleshooting and repairing problematic documents, including support via remote assistance.
- Adding and updating cross-references, tables of contents, tables of authority, and automatic numbering.
- Generating comparison documents.
- Transcribing audio files, handwritten notes, and dictations.
- Saving and managing files within the file management system.
- Creating diagrams and charts in Word and PowerPoint.
- Assisting with mailings by creating mail merged documents and labels.
- Performing word-for-word checks of documents converted from PDFs for accuracy.
- Recording time entries for lawyers, paralegals, and other timekeepers.
- Assisting with data entry, formulas, and sorting features via Excel.
- Creating tickets for and managing the request queue.

Education and Experience Information:
- A high school diploma or equivalent is required, though a college degree or some college experience is preferred.
- Prior relevant experience in a professional environment is required, with a strong preference for legal industry experience.
- Advanced knowledge of MS Office and Adobe Acrobat Professional is required.
- The candidate must demonstrate the ability to produce accurate documents in a fast-paced, 24/7/365 deadline-oriented environment.
- Excellent verbal and written communication skills are essential.
- A demonstrated commitment to confidentiality, integrity, and sensitivity is required.
- Dedication to delivering high-quality customer service is necessary.
- The ability to understand and follow specific, detailed instructions is essential.
- The ability to learn new technologies and self-manage in a remote environment is required, with a history of innovative thinking, proactive planning, and being a team player.

Additional Abilities Required:
- The ability to anticipate, plan, and prioritize work is essential.
- The candidate must manage competing demands to meet deadlines.
- Flexibility in high-pressure situations is necessary.
- The ability to work overtime when business needs dictate to meet deadlines is required.
- A desire to learn new procedures and software packages as business evolves is necessary.
- This job operates in a remote environment and is largely sedentary, requiring the routine use of a computer and other standard office equipment. High-speed internet and a quiet dedicated workspace are required.

Salary Information:
The compensation salary for the Shared Services Assistant position ranges from $48,000 to $72,000. The specific salary will be determined during the interview process and will vary based on multiple factors, including prior experience, relevant expertise, current business needs, and market factors.

Benefits:
The law firm offers a comprehensive suite of benefits to meet the needs of personnel, which may include:
- Medical/Prescription Drug Coverage with a Health Savings Account feature.
- Dental and Vision Insurance.
- Wellness Program.
- Pre-tax Commuting Benefits.
- 401(k) Retirement Plan and Profit Sharing.
- Business Travel Accident Insurance.
- Short- and Long-term Disability Protection.
- Pet Insurance.
- Life Insurance, including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment.
- Health Advocacy Services.
- Paid Time Off (20 days/year through first 4 years; 25 days/year after 5 years).
- Identity Protection/Restoration and Fraud Insurance.
- Parental Leave (18 weeks, 6 paid; short-term disability may provide additional paid time off).
- Student loan refinancing and access to a student loan concierge service.
- Paid Holidays (12).
- Addiction Resources.
- Family Building Benefits.
- Breast Milk Delivery and Lactation Support Services.
- Flexible Spending Accounts.
- Eligibility for bonuses and certain expense reimbursements.
- Employee Assistance Program.
- Professional Development and CLE Credit Opportunities.
- 529 Deductions.
- Relocation.
- Accident Insurance.
- Employee Referral Program.
- Critical Illness Insurance.
- Hybrid/Remote Work Opportunities.
- Hospital Indemnity Insurance.
- Perks including Technology, Entertainment, and Travel Discount Programs.
- Bereavement Leave.
- All other benefits required by law.

Equal Employment Opportunity:
The law firm is an equal opportunity employer. Employment decisions are based on merit, qualifications, and competence. Employment practices are not influenced by race, religion, creed, color, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by law. The firm provides a harassment-free environment and complies with federal and state disability laws, providing reasonable accommodations for applicants and employees with disabilities.