Legal Staff Information Technology in Atlanta, GA

Law Firm

Atlanta, GA

Legal Staff Information Technology in Atlanta, GA

Legal Staff

Min 2 yrs required

No

Job Title: Technical Support Technician

Job Responsibilities:
- Provide an excellent customer service experience, primarily through phone contact with end-users, while managing other requests.
- Collaborate effectively with the law firm's attorneys and professional staff to gain their respect, trust, and confidence.
- Handle day-to-day responsibilities such as answering first-line service desk calls, responding to emails, and processing ticket requests for service across all office locations. This includes resolving issues related to computer systems, software, hardware, and remote access.
- Follow up on outstanding requests to ensure timely resolution.
- Support audio and video equipment for conference room requests.
- Install, modify, and repair computer hardware and software.
- Provide support for iOS and Android mobile devices.
- Manage office moves and conference room technology setup, particularly if based in the Atlanta or Irvine offices.
- Adhere to the law firm's asset management procedures for handling IT assets, including the intake of new equipment, moving existing equipment, and retiring end-of-life equipment.
- Complete special projects and occasionally participate in after-hours testing for system updates or deployments.
- Assist users with personal hardware as needed to access firm resources.
- Perform other duties as assigned.

Education and Experience Information:
- A high school diploma or equivalent is required, along with two or more years of concentrated Service Desk experience, preferably in a law firm environment; or an equivalent combination of education and experience.
- Desired certifications include Microsoft Office, MTA, MCSA Windows 10/11, or COMPTIA A+ Certification.
- 1-3 years of experience in a Microsoft environment is preferred.
- Ability to quickly master new applications and software is critical.
- Participation in rotating on-call and after-hours support is required.
- Ongoing interest in personal and professional career development and training is expected.

The candidate should also have experience with or knowledge of:
- Aderant, Intune, iManage, Mimecast, VPN, Windows LAPS, LogMeIn/GOTO remote management, ZOOM meetings and phones, Office 365, Adobe Acrobat DC, BigHand Dictation, Workshare, FortiClient, OKTA, JIRA, BitLocker, Internet Browsers, etc.

Requirements:
- Proficiency in Microsoft Office 365 and Active Directory.
- Familiarity with Dell hardware, printers, scanners, and computer peripherals.
- Strong knowledge of mobile operating systems, including iOS (iPhone & iPad) and Android.
- Competence in client PC connectivity, including ethernet, TCP/IP, and VPN.
- Understanding of file server knowledge, SCCM, and AutoPilot imaging.
- Ability to communicate technical information both verbally and in writing to a wide range of end-users.

Salary Information:
The hourly rate range for this position is - . Actual base pay within this range will be determined by several components, including but not limited to location, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Why Join Us:
Joining the law firm means being part of a professional yet dynamic environment that leverages cutting-edge technology. The leadership is committed to fostering professional growth and providing opportunities for meaningful challenges. The law firm offers more than just a competitive salary, with a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) with profit sharing, generous paid time off, and holidays. Additional benefits include 24/7 telehealth services, wellness programs, and optional benefits designed to support a unique lifestyle. The law firm values employee health, happiness, and continued professional development.

Equal Opportunity Employer:
The law firm is committed to providing equal employment opportunities to all employees and applicants, regardless of race, ethnicity, religion, sex (including related medical conditions), gender, sexual orientation, national origin, citizenship status, veteran status, marital status, pregnancy, age, disability, or any other protected status, in compliance with all applicable laws.

Additional Information:
The statements in this position description are not necessarily all-inclusive. Additional duties and responsibilities may be assigned, and requirements may vary from time to time. Relocation costs are not covered. The law firm is only accepting direct applicants; third-party recruiters or agencies will not be considered. No phone inquiries, please.