Legal Staff Information Technology in Irvine, CA

Law Firm

Irvine, CA

Legal Staff Information Technology in Irvine, CA

Legal Staff

Min 5 yrs required

No

Job Title: IT Application Specialist

Job Responsibilities:

Operational:
- Provide exceptional customer service to all internal and external clients.
- Stay informed about technology trends related to software applications and cloud services, enabling evaluation and recommendation of tools that enhance services or create efficiencies.
- Assist Technical Support as an escalation point, troubleshooting and resolving application or cloud service issues, and providing guidance as needed.
- Coordinate with vendors for implementation and support purposes.
- Perform hands-on fixes at the desktop level, including software installation and upgrades, hardware installation, file backups, and system and application configuration.
- Test fixes and conduct post-resolution follow-ups to ensure problems are adequately resolved.
- Use a ticketing system to document the problem-solving process, including all decisions made and actions taken until final resolution.
- Develop and interpret technical documentation for training and end-user procedures.
- Contribute to knowledge base articles and FAQs on the company intranet to assist in problem resolution.
- Notify the Director of Technology and Director of Information Security of any security issues as they arise.
- Conduct installations and updates after hours as required.
- Provide after-hours escalation support on a rotation with other members of the Applications Team.

Application Lifecycle Management:
- Manage the complete lifecycle of all firm applications and user-facing cloud services, including testing, implementation, and administration.
- Maintain and enhance the performance of all new and existing applications across the organization.
- Perform preventive maintenance, including software and driver updates to keep operating systems and applications current and supported.
- Maintain the firm’s desktop image and deployment process.
- Support the testing of new and existing software applications under development or in proof of concept.
- Participate in the design, development, and delivery of software applications training programs with the firm's technical trainers.
- Promote user adoption and application usage through communications and training opportunities.
- Prioritize, schedule, and administer all instances where enhancements are required.
- Coordinate with department heads to assess departmental application training needs and objectives.
- Track project status and keep project management service current.
- Identify opportunities to develop expertise through training and certifications for self and other Application Specialists.

Education and Experience Information:
- College diploma or university degree in computer science, information systems, or 5 years equivalent work experience.
- Certifications like Microsoft 365, MTA, MCSA Windows 10/11, or MD-102 Endpoint Administrator are desired.
- In-depth hands-on knowledge and experience with enterprise and desktop applications, including all Microsoft Office applications, iManage Work, Zoom, Intune, SCCM, and PowerShell.
- Familiarity with Microsoft Autopilot and Intune for streamlined device deployment, mobile device management, and application deployments.
- Experience in project management with a focus on planning, execution, and delivery of IT-related projects.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques, with strong analytical and problem-solving abilities.
- Ability to operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
- Highly self-motivated and directed with a deep personal commitment to integrity, excellent judgment, and high ethical standards.
- Ability to absorb new ideas and concepts quickly and effectively prioritize and execute tasks in a high-pressure environment.
- Ability to conduct research into software development and delivery concepts, as well as technical application issues.
- Excellent written, oral, interpersonal, and presentation skills.
- Experience working in a team-oriented, collaborative environment.
- Occasional travel between regional offices is required.
- Physical requirements include sitting for extended periods, dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and handling other computer components, and lifting and transporting moderately heavy objects such as computers and peripherals.

Salary Information:
- The hourly rate range for this position is - .
- Actual base pay within this range will be determined by factors including location, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Why Join Us:
- The law firm recognizes that exceptional talent is the foundation of its success, enabling the delivery of outstanding service to both internal and external clients.
- Joining the team means collaborating in a professional yet dynamic environment that leverages cutting-edge technology.
- Leadership is committed to fostering professional growth and providing opportunities for meaningful challenges.
- The firm offers a comprehensive benefits package, including health, dental, and vision insurance, a 401(k) with profit sharing, generous paid time off, and holidays.
- The firm prioritizes employee well-being, offering 24/7 telehealth services, a variety of wellness programs, and additional optional benefits to support unique lifestyles.
- The workplace values health, happiness, and continued professional development.

Equal Opportunity Employer:
- The law firm is committed to providing equal employment opportunities to all employees and applicants, regardless of race, ethnicity, religion, sex (including related medical conditions), gender, sexual orientation, national origin, citizenship status, veteran status, marital status, pregnancy, age, disability, or any other protected status, in compliance with all applicable laws.

Additional Information:
- The statements in this position description are not necessarily all-inclusive, and additional duties and responsibilities may be assigned, and requirements may vary from time to time.
- Relocation costs are not covered.
- The firm is only accepting direct applicants; third-party recruiters or agencies will not be considered.
- No phone inquiries, please.