Law Firm
Palo Alto, CA
Legal Staff Accounting/Finance in Palo Alto, CA
Legal Staff
Min 3 yrs required
No
Job Title: Ebilling Specialist
Job Responsibilities:
- Perform a variety of duties to support the full eBilling cycle.
- Review new eBilled matters and rates to be submitted to the client.
- Follow up on open items frequently until resolution; escalate as necessary.
- Field eBilling inquiries.
- Gather and submit documentation required to onboard new eBilling clients, including submitting the first invoice to ensure a successful submission.
- Research and resolve electronic billing rejections on technical and format issues versus billing-related issues. Initiate troubleshooting support and escalations.
- Maintain client account assignments.
- Review, update and document outside billing guidelines on assigned eBilled clients.
- Ensure all tasks for assigned clients are entered in billing and eBilling system in accordance with the law firm and client guidelines.
- Serve as subject matter expert on assigned clients.
- Assist team with projects and/or when needed on e-bill tasks.
- Update restrictions on time entry according to guidelines in time entry program (Intapp Terms).
- Track and resolve tickets assigned by the eBilling service desk on a daily basis. Meet SLAs.
- Manage workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
- Maintain weekly updated notes on new matters and new implementations.
- Liaise with internal support teams to develop learning and experience for taking on more complex client assignments.
- Perform projects and other duties as assigned.
Education and Experience Information:
Minimum Education:
- High School Diploma
Preferred Education:
- Bachelor’s Degree in Accounting, Finance, or similar field
Minimum Years of Experience:
- 3 years of prior experience in legal e-billing, in law firm administration roles, or comparable professional service-oriented hourly billing, or formal training/certifications in legal back-office operations
Desired Skills:
- Strong communication and interpersonal skills required to interact with clients, billing timekeepers, and business professionals.
- Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment.
- Must be an accurate proofreader and have strong attention to detail.
- Ability to work independently and manage time efficiently.
- Actively listens to positive and critical feedback.
- Able to adapt to client needs.
- Eager to develop and achieve scope and requirements for advanced roles and responsibilities.
- Strong computer skills including proficiency in Excel and accounting systems, Aderant, Billblast, and eBilling vendor sites preferred.
Salary Information:
- The law firm’s expected hiring range for this position is - per hour depending on the candidate’s geographic market location.
- Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws.
- The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications.
- A comprehensive package of benefits is offered including medical/dental/vision insurance, and 401(k).
Additional Information:
- This position offers a hybrid work schedule and can be based in any of the law firm's . offices.
- The law firm is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- No immigration sponsorship is available for this position.
- Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.
Jun 02, 2025
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Apr 26, 2025
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