Case Operations Manager in New York City, NY

Law Firm

New York City, NY

Case Operations Manager in New York City, NY

Law Firm Non Legal Department

Min 3 yrs required

No

Job Title:
Case Operations Manager

Job Responsibilities:
The Case Operations Manager at the law firm is responsible for overseeing all case operations within the Complex Litigation practice. This includes developing, implementing, and driving the adoption of tools and processes necessary for case teams to efficiently manage client cases from sign-up to settlement. The role requires collaboration with Legal Leadership to manage the timeline, pace, and scope of case work against deadlines. The manager is tasked with owning inventory reporting, providing transparency into the status of case work, evaluating performance, and identifying opportunities for operational improvement. They must partner with Product, Legal, Marketing, Business Operations, and third-party vendors to troubleshoot obstacles and devise creative solutions for case teams. The role also involves developing communication programs to deliver a world-class client experience, including designing tailored outreach plans and organizing group events. Monitoring the efficacy of all client communications to drive engagement and overseeing staffing needs, training, and onboarding of new case team members are also key responsibilities.

Education and Experience Information:
Candidates for the Case Operations Manager position should have at least 3 years of work experience in management consulting, business operations, or an operations management role. They should possess excellent problem-solving and structured thinking skills, along with the ability to synthesize information, simplify complexity, and deliver actionable plans. Advanced analytical skills and experience in delivering data-driven recommendations are required. The role demands comfort in working autonomously in a fast-paced environment across multiple high-priority projects. Bonus points are awarded for prior knowledge of the legal world, especially personal injury law firms, experience with Salesforce, and experience in a startup or high-growth company environment.

Salary Information:
The text does not provide specific salary information for the Case Operations Manager position.

Benefits:
The law firm offers an excellent benefits package for full-time employees, which includes medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.

Equal Opportunity Statement:
The law firm is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify:
The law firm participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment authorization in the . If E-Verify cannot confirm authorization, the employer must provide written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration to resolve the issue before taking any action against the employee. Employers can only use E-Verify after a job offer has been accepted and the I-9 Form completed.