Legal Staff Paralegal in El Paso, TX

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Government

El Paso, TX

Legal Staff Paralegal in El Paso, TX

Legal Staff

Min 1 yrs required

No

Job Title: Early Assistance Advocate for Injured Employees (Ombudsman I)

Job Responsibilities:
An Early Assistance Advocate (Ombudsman I) works with senior Ombudsmen to advocate, assist, and educate injured employees in Texas. The role involves utilizing early intervention strategies to assist injured employees prior to hearings. Key responsibilities include:
- Assisting injured employees one-on-one and answering their questions.
- Reviewing claims for medical and income benefits, and analyzing case backgrounds.
- Gathering and evaluating information, including medical records and letters from doctors.
- Preparing and responding to requests for Designated Doctor examinations.
- Evaluating and implementing strategies to resolve claims early.
- Reporting and referring complaints, and tracking and providing information on claim status.
- Educating injured employees about the workers’ compensation dispute process and relevant laws/rules.
- Advocating for expedient claim resolution by assembling necessary evidence for insurance determinations or benefit proceedings.
- Contacting insurance carriers and medical providers to identify and resolve disputes.
- Assisting with referrals to social services and other state agencies.
- Providing assistance in filing claims and obtaining supporting documentation from doctors.
- Routinely contacting injured employees to provide status updates and discuss upcoming events.
- Documenting customer contact in the computer system and answering general customer service questions.
- Performing other duties as assigned.

Education and Experience Information:
- A graduation degree from an accredited four-year college or university.
- One year of experience in claims management, insurance, casework, healthcare, social work, law office (paralegal/legal assistant), or workers’ compensation.
- Education and relevant experience may be substituted for one another on a year-for-year basis.

This position requires knowledge of:
- Microsoft Word, Excel, and Outlook.

This position requires demonstrated skill in:
- Assisting the public and conflict resolution.
- Handling and solving problems, report writing, and records maintenance principles and practices.
- Interpreting and explaining laws and regulations.
- Data entry and retrieval, customer service, and use of correct grammar, punctuation, and spelling.

This position requires the demonstrated ability to:
- Manage multiple, competing priorities.
- Establish and maintain effective working relationships with a variety of individuals and groups, including injured employees and fellow staff members.
- Communicate effectively both verbally and in writing with all levels of employees and the public.

Salary Information:
The position offers a salary of $3, monthly, with an administrative salary plan of B, and a grade of 17. The role is a full-time position with a standard 40-hour work week and is exempt from overtime.

Additional Information:
- The position involves travel, up to 25% of the time.
- Regular attendance is an essential function of the job unless stated otherwise.
- Criminal background checks will be conducted on all final candidates. An applicant with a relevant criminal offense may be disqualified from employment.
- The organization provides equal employment opportunities and does not discriminate based on race, color, national origin, gender, religion, age, or disability.
- Employment preferences are given to former foster youth and military personnel, with specific documentation required for military employment preference.
- The position offers a range of benefits, including a hybrid work schedule, substantial vacation and sick leave, numerous holidays, career advancement opportunities, free parking, and comprehensive medical insurance options for full-time employees and their dependents.

Jun 12, 2025
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