Legal Staff Other in Glendale, CA

Law Firm

Glendale, CA

Legal Staff Other in Glendale, CA

Legal Staff

2-3 yrs required

No

Job Responsibilities:

Handle a large volume of incoming client calls
Responsible for a large volume of follow ups
Analyze potential client calls to determine if we can be of any assistance
Develop and maintain relationships with clients
Responsible for client data entry and client intake
Provide quick and accurate responses to client questions
Maintain clear and accurate records of all client interactions
Collaborate with Intake team members on best practices and procedures

Salary:

This position is full time and offers a competitive salary.


Law Firm is looking for an experienced Intake Manager to join our team. The right candidate will possess a strong Intake customer service background and the ability to analyze potential client calls to determine if we can be of any assistance. This position is full time and offers a competitive salary.

The Intake Manager is a key role in our firm. This position is crucial as it is the first contact clients have with our firm, this position must have someone who can ensure that our operational excellence is shown in the first interaction with a client.

We are only looking for serious candidates who have experience as an Intake Administrator or who have high volume Intake experience and wish to become an Intake Administrator.

To be successful in this role, the Intake Manager must:

• Be bilingual (English/Spanish) with full proficiency
• Possess 2-3 years of Client Services Coordinator experience
• Have a strong background with performance-based metrics
• Have Salesforce/Litify software experience (major plus)

Job Responsibilities of the Intake Manager:

• Handle a large volume of incoming client calls
• Responsible for a large volume of follow ups
• Analyze potential client calls to determine if we can be of any assistance
• Develop and maintain relationships with clients
• Responsible for client data entry and client intake
• Provide quick and accurate responses to client questions
• Maintain clear and accurate records of all client interactions
• Collaborate with Intake team members on best practices and procedures

We are looking for an experienced Intake Manager with a desire to lead us and grow an Intake team. If you possess the required skills and experience and are looking for a challenging and rewarding career, we’d love to hear from you.

## Intake Manager

Law Firm is looking for an experienced Intake Manager to join our team. This position is crucial as it is the first contact clients have with our firm, this position must have someone who can ensure that our operational excellence is shown in the first interaction with a client. The right candidate will possess a strong Intake customer service background and the ability to analyze potential client calls to determine if we can be of any assistance. This position is full time and offers a competitive salary.

### Requirements for the Intake Manager Role

To be successful in this role, the Intake Manager must possess:

- Bilingual (English/Spanish) proficiency
- 2-3 years of Client Services Coordinator experience
- Strong background with performance-based metrics
- Salesforce/Litify software experience (major plus)

### Job Responsibilities of the Intake Manager

The Intake Manager will be responsible for:

- Handling a large volume of incoming client calls
- Responsible for a large volume of follow ups
- Analyzing potential client calls to determine if we can be of any assistance
- Developing and maintaining relationships with clients
- Responsible for client data entry and client intake
- Providing quick and accurate responses to client questions
- Maintaining clear and accurate records of all client interactions
- Collaborating with Intake team members on best practices and procedures

### Salary Information

This position is full time and offers a competitive salary.

We are looking for an experienced Intake Manager with a desire to lead us and grow an Intake team. If you possess the required skills and experience and are looking for a challenging and rewarding career, we’d love to hear from you.