Legal Staff Other in Glendale, CA

Law Firm

Glendale, CA

Legal Staff Other in Glendale, CA

Legal Staff

No

Job Title: Legal Intake Specialist

Job Responsibilities:
The Legal Intake Specialist at the law firm is responsible for screening calls and emails from potential clients and recording and assessing the details and facts related to potential cases. This role involves helping to determine whether a case is accepted or declined, essentially identifying which cases qualify to proceed to the next phase where the client is retained by the firm. The specialist must differentiate between the types of cases the firm accepts and those that are declined or referred to outside firms. The position requires working independently, often on the phone with potential clients or reading and evaluating emails with potential case descriptions. The specialist must be highly organized, detail-oriented, and capable of multitasking, keeping facts and details about different cases separated and identifying one case from another. Additionally, the specialist must have excellent interpersonal communication skills to convey details related to multiple cases to various personnel, including attorneys, paralegals, other intake specialists, and victim advocates. Furthermore, the candidate must be trustworthy and discreet, as cases may involve highly sensitive and confidential information, and the clients' privacy must always be protected.

Education and Experience Information:
The candidate should have a basic knowledge of various types of Personal Injury law cases, such as car accidents, slip and falls, dog bites, and employment matters. Experience with sexual assault cases is preferred but not required, as training will be provided. The candidate must be a fast learner and undergo thorough training on the firm's specific in-house intake system. Post-training, the candidate must apply the acquired knowledge to become adept at differentiating between the types of cases the firm accepts versus those that are declined or referred.

Fluency and proficiency in English and Spanish are required due to the need for excellent interpersonal communication skills. The candidate must be able to succinctly yet adequately convey details related to multiple cases to various personnel within the firm.

Salary Information:
The position offers a pay range of $50,000 to $70,000 per year.

Benefits:
The position includes a comprehensive benefits package, which includes:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance

Work Schedule:
The position is full-time, with a work schedule from Monday to Friday.

Work Setting:
The work location is in person at the law firm.