Legal Staff Other in Dallas, TX

Law Firm

Dallas, TX

Legal Staff Other in Dallas, TX

Legal Staff

No

Job Title: Legal Intake Specialist

Job Responsibilities:

1. Inbound Call Management:
- Professionally handle incoming calls from clients involved in auto accidents.
- Gather essential information regarding the accident and potential legal representation needs.
- Demonstrate empathy and understanding while maintaining a high level of professionalism.

2. Client Interaction:
- Communicate effectively with clients to explain legal processes and procedures.
- Provide information about the law firm's services and answer client queries.
- Collect and document relevant details to assist attorneys in evaluating cases.

3. Multi-Tasking:
- Manage multiple tasks simultaneously in a fast-paced environment.
- Efficiently navigate and update electronic systems while engaging with clients on the phone.
- Prioritize and address urgent client needs promptly.

4. Document Management:
- Maintain accurate and confidential client records in compliance with legal standards.
- Organize and update client information, ensuring accessibility for legal professionals.
- Utilize Excel sheets and other tools to manage and track client data.

5. Administrative Support:
- Provide administrative assistance to legal professionals as needed.
- Collaborate with the legal team to ensure smooth case progression.
- Assist in the preparation and organization of legal documents.

Education and Experience Information:

- Education:
- Experience: Previous experience in a legal environment or customer service/intake role is preferred.
- Communication Skills: Excellent verbal and written communication skills with a strong customer service focus.
- Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
- Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
- Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.
- Language: Proficiency in Spanish is a plus.

Salary Information:

- Compensation: $15-$16 an hour, plus commissions on top.
- Schedule: 7:00AM to 4:00PM Central Time OR 10:30AM to 7:30PM Central Time.

Benefits:

- Positive Culture: Be part of a supportive and innovative team.
- Impactful Role: Play a critical role in shaping the future of a growing law firm.
- Professional Growth: Opportunities for career advancement and ongoing professional development.
- Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life.