Job Title: Legal Account Resolution Specialist - Legal Collector
Job Responsibilities:
- Conduct outbound and inbound calls to notify and/or locate consumers with delinquent accounts and attempt to secure payments.
- Manage files throughout the legal process as all consumers are in the post-judgment, legal stage of collections.
- Request form letters to encourage payment of delinquent accounts.
- Communicate with consumers or their representatives by telephone to determine reasons for overdue payments and negotiate payment resolutions, which may require supervisor or client approval.
- Calculate payment arrangements and negotiate settlements.
- Document information about the financial status of consumers and the status of collection efforts; perform data entry to update account notes.
- Contact consumers, their representatives, attorneys, and occasionally courts to provide status updates and request or supply additional information and documentation.
- Obtain information to handle debit and check payments by phone.
- Utilize internet, public records, city and telephone directories, credit bureau reports, vendor searches, and contact employers and post offices to locate consumers and/or their assets.
- Decide on the next activity for consumer files and monitor files for expected outcomes.
- Follow up to ensure all available options are utilized to achieve debt payment.
- Meet minimum standards for daily calls, files worked, and goals.
- Handle files in accordance with company and client standards, follow scripts, and ensure regulatory compliance.
- Approach contact with consumers and third parties with professionalism and customer service on a recorded and monitored phone line.
- Complete all required training applicable to the assigned position.
- Perform additional duties as requested or required.
Education and Experience Information:
- High school diploma or general education degree (GED) required.
- 1-3 years of relevant customer-facing experience or an equivalent combination of education, training, and experience.
- Knowledge of basic computer operations, including internet research.
- Effective verbal and written communication skills.
- Must pass a background check and drug screening; THC/Marijuana not tested due to changes in Ohio law.
Salary Information:
- Compensation is per hour, plus uncapped monthly bonus opportunities, with an average annual bonus of $10,000.
- Additional compensation may be available for employees proficient in Spanish.
- Potential for a hybrid schedule after 6 months of employment.
- Paid Time Off (PTO) includes 16 days annually plus 9 company-paid holidays.
- Competitive benefits package includes Medical, Rx, Dental, Vision, 401(k), Life, and Disability Insurance.
- Promotional opportunities available from within the law firm.
- Employee perks include discounts from Verizon, car dealerships, local movie theaters, theme parks, etc.
- Opportunities to earn incentives through monthly contests in a fun team environment.
- Commuter Flexible Spending Account available for parking or public transportation.
- Access to an onsite fitness center.
Equal Opportunity Employer:
The law firm is an Equal Opportunity Employer committed to excellence through diversity. Applicants are notified of their rights pursuant to federal employment laws, and further information can be reviewed in the Know Your Rights notice from the Department of Labor.
