Legal Staff Paralegal in Merrillville, IN

Law Firm

Merrillville, IN

Legal Staff Paralegal in Merrillville, IN

Legal Staff

Min 2 yrs required

No

Job Title: Legal Client Services Representative / Paralegal

Job Summary:

The Legal Client Services Representative/Paralegal at the law firm is tasked with providing essential legal administrative support, particularly in escalated litigation processes. This role functions within a team-oriented environment, ensuring the highest level of service is delivered both internally and to clients. The position calls for a detail-oriented and proactive individual with a background in client services or as a paralegal. The primary responsibility is to act as a liaison between the legal team and clients, specifically for legal escalation matters. A comprehensive understanding of legal processes across multiple jurisdictions is crucial, along with the ability to address legal inquiries accurately and professionally. The ideal candidate should exhibit exceptional communication and interpersonal skills, maintain a client-first mindset, and manage sensitive legal documents, escalations, and inquiries with efficiency and compliance.

Essential Duties and Responsibilities:

- Serve as the central contact point for legal escalations from clients and internal teams.
- Communicate effectively with clients about case status, document requests, and legal timelines.
- Respond to legal inquiries from clients and internal stakeholders, ensuring adherence to state-specific legal requirements.
- Collaborate with internal legal, compliance, and operations teams to resolve client escalations promptly.
- Review and route legal documents, such as complaints, motions, and court orders, to the appropriate internal teams.
- Monitor and track escalated legal matters through to resolution, maintaining proper documentation and audit trails.
- Ensure client service excellence by providing accurate, prompt, and professional responses.
- Support process improvement initiatives related to legal escalation management and client communication.
- Stay informed about state-specific legal rules and procedures to ensure accurate handling of multi-jurisdictional matters.

Legal Client Services Representative Department Job Duties:

- Review and manage workflow on assigned daily tasks and projects.
- Prioritize incoming tasks to meet deadlines.
- Assist in drafting client communications, status reports, and legal summaries as needed.
- Transmit legal documents and correspondence to clients.
- Manage and provide end-of-day updates as well as address any issues that arise during the day.

Education and Experience:

Candidates must have over two years of experience in an administrative position within the legal, banking, or business fields. Proficiency in Excel is required.

Salary Information:

The salary range for this position is between $48,000 and $55,000.

Other:

The statements in this job description provide an overview of the principal functions of the job, the typical level of knowledge and skill required, and the scope of responsibility. It is not an exhaustive list of all work requirements. Individuals may be required to perform other duties as assigned, including working in other functional areas to cover absences or relief, to balance peak work periods, or to distribute the workload evenly.