Legal Staff Other in Washington, DC

Law Firm

Washington, DC

Legal Staff Other in Washington, DC

Legal Staff

Min 8 yrs required

No

(Note: Final compensation for this position will be determined by the qualifications of the selected candidate and may vary based on factors such as depth of experience, geographic location, training, performance, and any required certifications or degrees.)

Law Firm Sr. Manager, Client Success - Banking Needed in Multiple Locations

Are you an experienced professional looking to make a real impact on a global scale? Join the Global Operations Team at Goodwin, where you will work with some of the world's most successful and innovative investors, entrepreneurs, and disruptors. As the Senior Manager of Client Success for larger banks, you will have the opportunity to collaborate with colleagues from diverse backgrounds and experiences, fostering an environment of cross-functional learning, networking, and collaboration.

As the Client Success Senior Manager, you will work closely with the partners and Strategic Relationship lead to deliver exceptional value to our clients. This role requires an understanding of the banking industry, a client-centric approach to sustain long-term relationships, proactive problem solving, and the ability to work across different operations teams to deliver a holistic client solution.

Responsibilities include:

- Developing pricing strategies and maximizing profitability for the firm through creative fee structures and alternative fee arrangements.
- Acting as a trusted advisor to clients and partners on pricing and rate negotiation.
- Overseeing billing and collections efforts, including financial/budgeting, alternative fee arrangements, etc.
- Managing relationships with client accounts payable teams and ensuring compliance with billing requirements.
- Overseeing client reporting and management, including IT reporting requirements, security policy compliance, and proactive and event-driven client reporting.
- Operating as an integrated team with the Client Development Strategic Relationship Lead/team for client building and development activities.
- Cultivating relationships with key client stakeholders and identifying opportunities to expand the firm's footprint with the client.
- Supporting with client-specific pitches/RFP responses or marketing initiatives.
- Coordinating with other large banking client teams to maximize client engagement and marketing activities.
- Regularly monitoring matter-level diversity statistics and managing matter opening/closing processes.
- Supporting internal time recording training and re-training efforts as needed.

Qualifications:

- 8+ years of business, law, consulting, or other professional services operational experience.
- Experience as an account manager/client success manager for large clients.
- Understanding of financial institutions and bank operations a plus.
- Relevant Bachelor's degree required, MBA or other relevant graduate-level education a plus.
- Strong financial acumen and experience with budgeting and alternative fee arrangements.
- Ability to establish and maintain strong relationships with clients, partners, and internal stakeholders.
- Ability to identify issues and develop effective, creative, and thoughtful solutions.
- Strong organizational, project management, and critical thinking skills.
- Ability to adapt to changing client needs and market conditions.
- Periodic travel to firm or client offices.

At Goodwin, we value our employees and offer a comprehensive benefits package, including:

- Flexible work arrangements and hybrid work schedule.
- Health, dental, and vision insurance.
- Life and disability insurance.
- Retirement & Savings Plan.
- Emergency back-up child and adult care.
- Paid vacation, sick time off, and holidays.
- Professional development and career advancement opportunities.
- Employee recognition and reward programs.
- Employee wellness and assistance programs.
- Employee discounts and perks.

**Members Only** is an equal opportunity employer, and we consider applicants for employment without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status. We are committed to providing accommodations for applicants and employees with disabilities or neurodivergence to participate in the job application or interview process, and any information provided will be kept strictly confidential.

Join Goodwin's Global Operations Team and make a real impact on a global scale as a Sr. Manager, Client Success - Banking. Apply now!