Legal Staff Information Technology in Raleigh, NC

Law Firm

Raleigh, NC

Legal Staff Information Technology in Raleigh, NC

Legal Staff

3-10 yrs required

No

Senior IT Infrastructure Engineer

Job Title: Senior IT Infrastructure Engineer

Job Responsibilities:

The Senior IT Infrastructure Engineer at the law firm is responsible for enhancing the user experience of IT services by understanding user requirements and the technologies and processes employed to meet them within the endpoint management space. Key responsibilities include:

- Providing subject matter expertise in Mobile Device Management (MDM), Microsoft Endpoint Manager (MEM), and Virtual Desktop Infrastructure (VDI) systems.
- Demonstrating expertise in System Center Configuration Manager/Microsoft Endpoint Configuration Manager (SCCM/MECM) with tasks such as Task Sequence Creation, Application and Package Creation, Baseline Configuration, Custom Reporting, Operating System Deployment (OSD), and Patching.
- Specializing in InTune for Patching, Configuration Policies, and Conditional Access.
- Managing a Co-Managed environment with a Cloud Management Gateway and Autopilot configuration.
- Utilizing expertise in Group Policy Objects/Group Policy Preferences (GPO/GPP), Windows 10/11, iOS/Android, FSLogix, Entra, Azure Virtual Desktop (AVD), and Windows Server Update Services (WSUS).
- Focusing on both the big picture and the details to create solutions to business challenges.
- Driving projects from conceptualization to operation and collaborating with engineers for implementation.
- Evaluating risk and technical debt, offering options and solutions for continual improvement.
- Creating and maintaining technical and process documentation.
- Researching new technologies and collaborating with engineers and leadership in strategic planning efforts.
- Defining, evaluating, and facilitating the adoption of emergent technologies and process improvement initiatives.
- Managing ticketing escalations and associated Service Level Agreements (SLAs).
- Prioritizing good stewardship of company resources through thorough analysis and optimization efforts.

Employees approved for flexible work arrangements are expected to maintain reliable and consistent attendance during their scheduled work shifts, including being available via Teams/instant message, Zoom, email, voicemail, and phone.

Education and Experience Information:

- 7+ years supporting SCCM or other Device Management Platforms.
- 3+ years supporting InTune or other MDM Platforms.
- 3+ years supporting VDI (AVD, Citrix).
- 10+ years supporting Microsoft Desktop Operating Systems Administration (Windows 7/10/11) with migration experience from one version to another.
- Exceptional skillset in automation using PowerShell and MS Gra,000.

Benefits:

As part of full-time employment, the law firm offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, Accidental Death and Dismemberment (AD&D) insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.

Equal Opportunity Employer Statement:

The law firm is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, applicants are encouraged to review the Know Your Rights notice from the Department of Labor.