Legal Staff Legal Secretary in Bryan, TX

Government

Bryan, TX

Legal Staff Legal Secretary in Bryan, TX

Legal Staff

No

Job Title: Child Support Officer II

Job Responsibilities:
- Conduct detailed investigations to locate absent parents and verify employment and assets.
- Assist in establishing paternity for children born out-of-wedlock.
- Prepare documents for legal and administrative actions to establish or enforce child support orders.
- Negotiate lump sum payments from noncustodial parents with overdue child/medical support.
- Negotiate out-of-court settlements and agreements with involved parties.
- Monitor child support cases and refer delinquent cases for appropriate enforcement actions.
- Document all case actions using agency tools, including the Texas Child Support Enforcement System (TXCSES) and case/court documents.
- Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
- Review cases to determine eligibility for closure.
- Attend court to assist legal staff as needed.
- Research case information using computer systems, including TXCSES.
- Maintain current knowledge of child support policies, Texas Family Law, federal regulations, and other states’ IV-D regulations.
- Assess child support cases to determine appropriate actions.
- Explain Child Support Program policies, procedures, and regulations to customers.
- Respond to customer inquiries and complaints impartially.
- Assess the validity of complaints against the IV-D program.
- Serve as a Notary Public.
- Perform related work as assigned.
- Maintain relevant knowledge necessary for job performance.
- Attend work regularly in compliance with the agreed-upon schedule.
- Ensure the security and confidentiality of sensitive/protected information.
- Comply with all agency policies and procedures, including those on ethics and integrity.

Education and Experience:
- Graduation from high school or equivalent is required.
- A bachelor's degree from an accredited college or university is preferred. However, experience in fields like the Child Support Program, credit collections, investigations, legal assistance, customer service, or IV-A eligibility specialist may substitute for education on a year-for-year basis.
- Skills required include interviewing, negotiating, word-processing, data entry/retrieval, basic mathematical computations, handling multiple tasks, prioritizing, meeting deadlines, effective oral and written communication, sound judgment, decision-making, and providing excellent customer service.
- Ability to work cooperatively in a professional office environment, receive and respond positively to feedback, and arrange personal transportation for business-related travel.
- Ability to work more than 40 hours as needed, lift and relocate up to 30 lbs., and travel up to 25% including overnight travel.
- Typing ability of 35 words per minute is required (typing test required at interview time).
- Preferred qualifications include a four-year college degree, knowledge of investigative practices, and proficiency in reading, writing, and speaking Spanish.

Salary Information:
- The monthly salary for this position is $3,.
- Overtime status is non-exempt, and standard work hours are 40 per week.

Other Information:
- This position is open to internal employees of the **Members Only** (OAG) only.
- The work location is in Texas-Bryan, and the position is full-time with regular employee status.
- The OAG is a dynamic state agency with over 4,000 employees, providing legal representation in diverse areas of law.
- Employees enjoy excellent benefits and opportunities to make a positive difference in Texans' lives.
- Electronic applications must be submitted through CAPPS Recruit, and a State of Texas application is required.
- A criminal background check may be conducted as part of the application process.
- The OAG is an equal opportunity employer.